Nakyia Davis
Smyrna
Overview
4
4
years of professional experience
1
1
Certification
Work History
Solutions Generalist
Petco
Smyrna
07.2025 - Current
- Resolve customer complaints in a timely manner while providing excellent customer service.
- Assist customers with product selection and inquiries in pet care.
- Educate customers on proper pet care and product usage.
- Support promotional events to enhance customer engagement.
- Process transactions accurately at the point of sale system.
- Maintain cleanliness and organization of store shelves and displays.
- Restock pet supplies to maintain inventory levels.
- Assist handling with pet care, fostering all animals' health and safety
Produce Primetime Assistant Leader
Kroger Co.
Sandy Springs
06.2023 - Current
- Resolve customer inquiries and complaints to maintain satisfaction standards while maintaining friendly professionalism.
- Participate in team meetings to discuss operational challenges and solutions.
- Conduct regular inspections to ensure compliance with safety regulations and store cleanliness.
- Train new employees on store policies and customer service best practices.
- Assist team in coordinating daily store operations and staff assignments.
- Support inventory management by monitoring stock levels and product placement.
- Collaborating with management to implement promotional displays and merchandising strategies.
Cashier
Kroger Co.
Smyrna
07.2022 - 06.2023
- Processed customer transactions accurately and efficiently.
- Handled cash, credit, and electronic payments while adhering to security protocols.
- Maintained clean, organized checkout area to improve customer experience.
- Resolved customer complaints professionally, consistently fostering a positive shopping environment.
- Trained new cashiers on register operations and customer service best practices.
- Collaborated with team members to streamline store operations and assist customers during peak hours.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Study Program -
Stratford Career Institute
Saint Albans, VT01-2021
Skills
- Customer engagement
- Issue resolution
- Best practices implementation
- Inventory management
- Stocking and Conditioning
- Cash handling
- Product knowledge
- Team collaboration
- Organizing
Certification
Certification of Paraprofessional/Teacher's Aide
Timeline
Solutions Generalist
Petco
07.2025 - Current
Produce Primetime Assistant Leader
Kroger Co.
06.2023 - Current
Cashier
Kroger Co.
07.2022 - 06.2023
Study Program -
Stratford Career Institute