Nalani McNair
Atlanta
Summary
Driven and trustworthy individual, passionate about combining healthcare proficiency with business effectiveness. Dedicated to providing excellent service and support in every professional setting, with strong communication, organization, and the ability to train and support others in high-demand environments. Seeking general employment opportunities that allow for continued professional growth and the development of valuable skills applicable to entrepreneurship and a future career in healthcare. Strongly committed to progressing, while proficiently managing educational and professional priorities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Banking Specialist
Ttec
Duluth
11.2024 - 01.2026
- Partnered with USAA, assisting and educating clients on banking inquiries, dispute resolutions, and account maintenance.
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
- Resolved customer dissatisfaction with a focus on providing exceptional service.
- Trained and mentored staff during meetings to ensure compliance, accuracy, and to encourage client reports.
Warehouse Operator
Penske Logistics
Rincon
06.2023 - 10.2025
- Operated a variety of warehouse mechanical and electrical equipment while cooperating with standard OSHA and warehouse standards.
- Maintained inventory records utilizing RFID technology.
- Assisted in training new associates on warehouse procedures and equipment use.
- Loaded, unloaded and moved products and materials by hand or using trucks and other equipment.
Donor Specialist
Goodwill E-Commerce
Pooler
08.2021 - 11.2024
- Managed product listings on ShopGoodwill.com to help drive consistent growth in weekly sales.
- Managed inventory and organized donation shipments for e-commerce product preparation.
- Assisted in creating marketing materials to promote awareness of the organization's mission, donations, fundraising goals.
Lead Sales Associate
H&M
Lawrenceville
09.2019 - 07.2021
- Supervised a team of sales associates on daily tasks, operations, and store maintenance.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and brand policies.
- Assisted customers with online ordering inquiries or problems.
- Organized store displays for maximum visibility of products.
Education
Some College (No Degree) - Nursing Science
East GA State College
Statesboro, GA05-2028
High School Diploma - Lilburn, GA
Parkview High School
Lilburn, GA05-2019
Skills
- Team leadership
- BSA compliance
- Assembly and production
- Conflict resolution
- Client confidentiality
- Microsoft Forms
Certification
Penske Powered Equipment Operators license, 08/01/23, 08/01/29, Authorized to operate a powered stand up clamp and forklift
Languages
English
Full Professional
Spanish
Professional
Timeline
Lead Banking Specialist
Ttec
11.2024 - 01.2026
Warehouse Operator
Penske Logistics
06.2023 - 10.2025
Donor Specialist
Goodwill E-Commerce
08.2021 - 11.2024
Lead Sales Associate
H&M
09.2019 - 07.2021
Some College (No Degree) - Nursing Science
East GA State College
High School Diploma - Lilburn, GA
Parkview High School