NALESHIA E. WINFIELD
Union City
Summary
Detail-oriented Administrative Support Professional with 10+ years of experience providing administrative, customer service, and operational support in healthcare, service, and call-center environments. Skilled in scheduling, record management, client communication, and office coordination. Reliable, organized, and adaptable with strong problem-solving skills.
Overview
17
17
years of professional experience
Work History
Administrative Support Assistant (Part-Time)
T Randall Case Management
Hampton
01.2022 - Current
- Manage calendars for in-home care appointments and communicate schedule updates.
- Answer and route multi-line phone calls; greet clients and visitors professionally.
- Maintain organized filing systems and update spreadsheets/databases.
- Prepare reports, invoices, and correspondence; schedule and follow up with clients.
Server / Bartender
Red Lobster
East Point
01.2009 - 01.2019
- Delivered high-quality customer service in a fast-paced environment.
- Operated POS systems to process orders and payments accurately.
- Assisted guests with menu selections, including dietary and allergy needs.
- Prepared beverages while maintaining safety and cleanliness standards.
Call Center Representative
Global Paratransit
Gardena
- Provided phone and email support to customers regarding services and scheduling.
- Managed high call volumes while maintaining professionalism and accuracy
Education
Medical Assistant Program -
Bryman College
Gardena, CAHigh School Diploma -
Gardena Senior High School
Gardena, CASkills
- Administrative Support
- Calendar & Appointment Scheduling
- Customer & Client Relations
- Phone & Email Communication
- Data Entry
- Record Management
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Problem Solving
- Multitasking
Timeline
Administrative Support Assistant (Part-Time)
T Randall Case Management
01.2022 - Current
Server / Bartender
Red Lobster
01.2009 - 01.2019
Call Center Representative
Global Paratransit
Medical Assistant Program -
Bryman College
High School Diploma -
Gardena Senior High School