Nallely Lizette Alanis

Professional oriented to quality control with recent experience in inspection and assurance in warehouse environments. Trained to identify problems that affect the integrity of the products before their packaging and leaving the company, so they are aesthetic problems and even problems that may lower the performance of the product or even not working as it is visualized.
Committed to continuous improvement and optimization of procedures to ensure high standards. With low-pressure work skills and collab road with equipment.

• Inspection procedure for the quality assurance of finished products
  
• Collaborate with teams to correct failures improving efficiency and reducing rework
  
• Management of records that made the improvement in the machines difficult for more production

EXTRA INFORMATION

In this potion I have also had the opportunity to improve and often experience as IPQC right here at Q-Cells in my overtime time.

Acquiring experience as:

• Review products on the production line
  
• Detect visual defects or quality problems
  
• Document inspections and results
  
• Follow strict quality procedures and SOPs
  
• Use computer for monitoring and reports

• Processed cash, credit, and debit transactions accurately while maintaining a balanced cash drawer.
• Collaborated with team members to ensure efficient store operations and a positive shopping experience for customers.
• Handled customer complaints and returns with professionalism, ensuring customer satisfaction and loyalty.
• Maintained a clean and organized checkout area, adhering to company standards and safety protocols.
• Utilized point-of-sale (POS) systems effectively to streamline transaction processes.
• Processed returns and exchanges in accordance with company policies and procedures.
• This work also involves responsibility in the control of daily income, the verification of prices and promotions and the protection of values. In addition, it constitutes an administrative, accounting and public service function that demands precision, ethics and professionalism and commitment to the operational efficiency of the market.

• Collaborated with design teams to maintain quality standards for fabric swatches.
• Managed multiple sample projects simultaneously while meeting strict deadlines.
• In this position I was in charge of assembling, adhering and preparing physical samples of folders and other graphic materials using them for presentations, exhibitions and even selling them to markets causing a promotion in the companies that requested the books with their folder samples or some other graphic materials. However, it was not everything, one also made sure of a correct alignment, cleaning and final presentation of each sample or book.

• Conducted regular inspections and audits to assess product quality and operational efficiency.
• Utilized statistical process control methods to monitor production processes and reduce defects by 15%.
• Documented and communicated quality issues and resolutions to ensure transparency and accountability.
• Ensure the consistent delivery of high-quality products and services by monitoring, analyzing, and improving supply chain operations, logistics systems, and product standards within the Cello platform or Qcells manufacturing process. This includes minimizing defects, ensuring compliance with international standards, and supporting continuous improvement initiatives to meet customer expectations and regulatory requirements.

• Led a team of staff to enhance operational efficiency and customer satisfaction.
• Maintained a clean and organized workspace to uphold health and safety standards.
• Promoted a positive work culture through recognition programs and team-building activities.
• Managed conflict resolution within the team to maintain a harmonious work environment.
• To lead and support team members in delivering exceptional customer service and consistently high-quality cookies by managing day-to-day store operations during assigned shifts, ensuring efficiency, cleanliness, and adherence to Crumbl's brand standards while fostering a positive and productive team environment. Also to be the person who give task and activities to my coworkers and keep everything in control to had everything good for our customers every day any time. Any issue with a customer was me who need to figure out on good way and the most respectful way to give a solution and good service and experience to our costumers.

• Led a team of associates in daily operations, ensuring adherence to company policies and procedures.
• Trained new employees on standard operating procedures and best practices to enhance team performance.
• Resolved customer inquiries and complaints promptly, maintaining a high level of customer satisfaction.
• Maintained a clean and organized work environment, adhering to company standards and expectations.
• In this job, in addition to being the first, it was the one in which I developed the most with my position and my responsibilities that I had to fulfill shift by shift. It helped me to go beyond what one believes can do and helped me to be a task organization person for me and my co-workers to always be on the same page and push the company further. In addition to this it helped me develop my two languages as it is: Spanish and English.