NAMYA LARY
Smyrna
Summary
Dedicated customer service professional with experience in the medical field, adept at fostering positive patient/customer relationships and ensuring optimal care. Strong communication and problem-solving skills, with a proven ability to manage inquiries efficiently and empathetically. Committed to delivering high-quality service and support, while maintaining confidentiality and adhering to all protocols.
Resourceful Eligibility Specialist known for high productivity and efficient task completion. Possess specialized skills in policy interpretation, needs assessment, and case management software proficiency. Excel in communication, empathy, and problem-solving, ensuring successful navigation through complex eligibility criteria and enhancing client satisfaction.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Eligibility Specialist
Division Of Family And Children Services
05.2025 - Current
- Assessed client eligibility for assistance programs and services.
- Reviewed applications and supporting documents for completeness and accuracy.
- Conducted interviews to gather information from clients regarding their needs.
- Educated clients about available resources and program requirements.
- Responded to inquiries from clients regarding application status and processes.
- Use Gateway System
Customer Service Representative
Focus People
Atlanta
10.2024 - 03.2025
- Answered customer calls inquiries and provide accurate information regarding services and Benefits.
- Platform 28 Workspace
- Telephonic Applications/ Renewals for Snap, TANF, Medicaid, & WIC.
- Disaster Snap Registration
- Filling out Forms Request
- Georgia Gateway Portal Experience
- Maintained records/logs of customer interactions, transactions, comments, and complaints.
- Experienced in managing and navigating multiple monitor setups to streamline tasks and improve productivity.
- Managed communication across virtual platforms (e.g., Teams, Zoom, Outlook), ensuring seamless interaction in remote work environments
Patient Transporter
Medical University Of South Carolina
Charleston
02.2024 - 06.2024
- Greeted and assisted patients in wheelchairs to their appointments
- Assisted nurses with patient transfers, using proper body mechanics and safety measures
- Maintained accurate records of patient care, condition, progress, and concerns
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty
- Provided emotional support for patients and families
- Helped create a safe environment by following infection control policies.
Health Aide
Senior Helpers
Summerville
07.2023 - 02.2024
- Greeted and assisted patients in wheelchairs to their appointments
- Assisted nurses with patient transfers, using proper body mechanics and safety measures
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items
- Administered daily medications, checked vital signs, and handled basic requests
- Assisted patients with daily living activities such as bathing, grooming, dressing, and toileting
- Provided emotional support to patients and their families during difficult times
- Monitored diet plans of patients to ensure nutritional needs were met
- Assisted patients with mobility issues by providing transfers and ambulation assistance.
Material Handler
GXO Logistics
Moncks Corner
10.2022 - 07.2023
- Proficient in safely operating pallet jacks, and other material handling equipment
- Experienced in receiving, storing, and distributing materials, parts, and supplies
- Skilled in reading and interpreting work orders
- Adhered to safety protocols and procedures to prevent accidents and injuries
- Experienced in troubleshooting and resolving issues related work related tasks including computer work and also used barcode scanners to accurately identify and track materials.
Education
High School Diploma -
Campbell High School
Smyrna, GADiagnostic Medical Sonography -
Southeastern College
Charleston, SCSupplemental Nutrition Assistance Program Certification -
Division Of Family And Children Services
Family Medicaid Certification -
Division Of Family And Children Services
Skills
- Communication
- Empathy
- Problem-Solving
- Patience
- Adaptability
- Adherence to safety procedures
- Emergency response readiness
- Emotional support for patients
- Attention to detail
- Time Management
- Product Knowledge
- Active Listening
- Teamwork
- Conflict Resolution
- Equipment sanitization and maintenance
- Vital signs monitoring
- Dietary monitoring
- Medication administration
- Patient transportation
- Mobility assistance
- Record keeping and documentation
- Proficient in safely operating pallet jacks
- Experienced in receiving, storing, and distributing materials
- Skilled in reading and interpreting work orders
- Experienced in troubleshooting and resolving issues related work tasks
- Gateway system navigation
- Benefits program knowledge
- Telephonic communication
- Knowledgeable in software
- Medicaid
Certification
BLS Certified, Charleston, SC
Timeline
Eligibility Specialist
Division Of Family And Children Services
05.2025 - Current
Customer Service Representative
Focus People
10.2024 - 03.2025
Patient Transporter
Medical University Of South Carolina
02.2024 - 06.2024
Health Aide
Senior Helpers
07.2023 - 02.2024
Material Handler
GXO Logistics
10.2022 - 07.2023
High School Diploma -
Campbell High School
Diagnostic Medical Sonography -
Southeastern College
Supplemental Nutrition Assistance Program Certification -
Division Of Family And Children Services
Family Medicaid Certification -
Division Of Family And Children Services