Nancy Callis
Statesboro
Summary
Dynamic Notary Loan Signing Agent with a proven track record at NRC Enterprises, enhancing loan signing efficiency and client satisfaction through meticulous document preparation and exceptional client relationship building. Excelled in high-pressure environments, demonstrating leadership and problem-solving abilities. Committed to continual learning and teamwork, consistently exceeding performance metrics.
Overview
8
8
years of professional experience
Work History
Notary Loan Signing Agent
NRC Enterprises
01.2023 - 10.2024
- Collaborated with escrow officers, lenders, and title companies to facilitate seamless loan transactions.
- Maintained strict confidentiality of borrower information, adhering to industry standards and regulations.
- Increased loan signing efficiency by streamlining document preparation and organization processes.
- Assisted borrowers in understanding complex financial documents by breaking down terminology into easily digestible language.
- Stayed current on industry trends and legal changes by attending relevant trainings, conferences, and workshops.
- Provided mobile notary services for increased convenience to clients in need of efficient loan signing support at various locations.
Customer Service Representative
The UPS Store
09.2020 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Store Associate
Ross Stores Inc
03.2017 - 06.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Education
High School Diploma -
Alhambra High School
Phoenix05-1987
Skills
- Notary public certification
- Client relationship building
- Detail-oriented
- Meticulous attention
- Document preparation
- Continual learning
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking
Timeline
Notary Loan Signing Agent
NRC Enterprises
01.2023 - 10.2024
Customer Service Representative
The UPS Store
09.2020 - 08.2024
Store Associate
Ross Stores Inc
03.2017 - 06.2020
High School Diploma -
Alhambra High School
Similar Profiles
Sama AbbasiSama Abbasi
Recruiter / Quality Specialist at Fieldwork NRCRecruiter / Quality Specialist at Fieldwork NRC
Derek RamsdellDerek Ramsdell
Project Manager at NRC Environmental Services / Republic ServicesProject Manager at NRC Environmental Services / Republic Services
Lujin ShawarebLujin Shawareb
Regional Grants Coordinator at NRC MENA Regional OfficerRegional Grants Coordinator at NRC MENA Regional Officer