Nancy Corbett
Marrietta
Summary
Results-driven insurance professional with extensive experience in fire underwriting, audit production, and team leadership. Expertise in guiding teams and leveraging data analytics to enhance performance while maintaining rigorous quality standards. Committed to fostering a culture of continuous improvement and collaboration, with a strong focus on driving growth within the property and casualty insurance sector. Proven ability to adapt to evolving industry challenges and deliver impactful solutions that meet organizational goals.
Overview
20
20
years of professional experience
Work History
USSS – BI Fire Audit Production
State Farm
01.2024 - Current
- Lead and support a team of fifteen associates by providing clear work direction, monitoring performance metrics, and fostering professional growth.
- Analyze work output and quality using tools such as Qlik Sense, Quality Dashboard, Lightweight tool, Kora, and PFL Dashboard to maintain high-quality standards.
- Organize and facilitate monthly quality reviews, weekly huddles, and team meetings to promote continuous improvement and address challenges.
- Proactively manage performance issues to ensure timely resolution and maintain team effectiveness.
- Co-lead the Schuster Employee Collaboration Committee, promoting cross-functional communication and collaboration.
- Manage key initiatives including Late Bill Listing and 1AMA projects by coordinating cross-functional teams, setting goals, and managing timelines for successful project completion.
- Collaborate closely with peers and senior leadership to align resources, priorities, and resolve performance management issues in a fast-paced fire insurance audit production environment.
- Foster strong interpersonal communication and stakeholder engagement through effective verbal and written communication.
- Facilitate open dialogue during weekly team huddles and monthly quality review meetings to clearly communicate performance goals and share feedback.
Leadership Development Assoc – BLRC Fire
State Farm
01.2023 - 01.2024
- Manage a team of fifteen contact center service associates, providing leadership and guidance to ensure effective performance.
- Skilled in call monitoring and conducting thorough quality reviews to maintain high standards of service excellence.
- Lead monthly quality reviews and weekly team huddles to identify areas for improvement and drive performance enhancements.
- Collaborate closely with peers and senior leadership to align team goals and improve operational efficiency.
- Foster a supportive and communicative team environment to encourage continuous development and achievement of service objectives.
Underwriter – BLRC Fire Audit
State Farm
01.2019 - 01.2023
- Active participant in Leadership Development Experience (LDE) program with hands-on experience in PLAA USSS, BLRC Fire USSS, and USSS BL Audit production roles.
- Led team huddles, coaching sessions, and provided clear work direction to associates.
- Contributed continuous improvement ideas to enhance processes.
- Strong knowledge of Workers’ Compensation and Contractor products.
- Experienced in using Hercules Rep Desktop for voice and chat interactions.
- Successfully led Hercules chat initiatives with peers, resource groups, and leadership to improve performance metrics and customer experience.
Underwriter – PLCC Fire
State Farm
01.2013 - 01.2019
- Specialized in underwriting PL Fire risks and managing a diverse portfolio of property and casualty accounts.
- Assess complex fire insurance risks by analyzing property details, fire protection systems, claim history, and exposure factors to develop tailored underwriting strategies.
- Collaborate with agents and clients to gather critical information, ensure underwriting compliance, and negotiate balanced policy terms.
- Proficient in using underwriting software and data analytics tools to monitor portfolio performance and identify emerging risks.
- Recommend risk mitigation measures and support loss prevention initiatives to improve portfolio quality.
- Stay current with industry standards, regulations, and market trends to optimize underwriting decisions and drive business growth.
- Utilize technical tools to drive process improvements, enhance performance metrics, and support informed decision-making.
- Strong interpersonal and communication skills to foster teamwork, stakeholder engagement, and effective collaboration across the organization.
PL Fire Production
State Farm
01.2006 - 01.2013
- Specialized in underwriting PL Fire risks and managing a diverse portfolio of property and casualty accounts.
- Assess complex fire insurance risks by analyzing property details, fire protection systems, claim history, and exposure factors to develop tailored underwriting strategies.
- Collaborate with agents and clients to gather critical information, ensure underwriting compliance, and negotiate balanced policy terms.
- Proficient in using underwriting software and data analytics tools to monitor portfolio performance and identify emerging risks.
- Recommend risk mitigation measures and support loss prevention initiatives to improve portfolio quality.
- Stay current with industry standards, regulations, and market trends to optimize underwriting decisions and drive business growth.
- Utilize technical tools to drive process improvements, enhance performance metrics, and support informed decision-making.
- Strong interpersonal and communication skills to foster teamwork, stakeholder engagement, and effective collaboration across the organization.
Education
Bachelor - Business Leadership
Dowling College
01.2012
The Institutes
Skills
- Data analysis
- Project management
- Customer service
- Team collaboration
- Process improvement
- Attention to detail
- Excellent communication
Timeline
USSS – BI Fire Audit Production
State Farm
01.2024 - Current
Leadership Development Assoc – BLRC Fire
State Farm
01.2023 - 01.2024
Underwriter – BLRC Fire Audit
State Farm
01.2019 - 01.2023
Underwriter – PLCC Fire
State Farm
01.2013 - 01.2019
PL Fire Production
State Farm
01.2006 - 01.2013
Bachelor - Business Leadership
Dowling College
The Institutes