Open To Work
Verified
This profile is verified using an email address.
Hi, I’m
Nancy Esfahani
Lawrenceville
Work Preference
Summary
- Accomplished bilingual customer support specialist with over 15 years of experience providing high-level support to companies across the US and abroad. Proficient in human resources, payroll, and benefit services. Skilled in QuickBooks, data entry, and customer satisfaction. A true problem solver and team player. Possesses certifications in massage therapy and Reiki energy healing and has a true love to help and support in any way possible
- Authorized to work in the US for any employer
Overview
10
years of professional experience
Work History
Kelly Services - WoltersKluwer
Bilingual Customer Support
12.2025 - Current
Job overview
- Handled high volumes of incoming customer calls to address inquiries and provide assistance
- Troubleshot and resolved user issues to enhance customer satisfaction
- Review and explain processes and error messages
- Document all calls in company database
- Supported tax preparers by managing multiple tasks using company software
- Worked remotely to support team operations.
TriNet
Bilingual Customer Support Specialist
11.2020 - 06.2025
Job overview
- Answer high volumes of incoming calls, chats, and texts
- Review and respond to payroll and benefit inquires
- Review and respond to payroll and benefit inquiries
- Identified and resolved paycheck issues, enhancing accuracy and employee trust.
- Provide the highest level of support to small to mid-size companies regarding human resources , payroll, and benefit services.
- Executed tasks from a remote location, ensuring productivity
Genesis BiosciencesLawrenceville
Bilingual Customer Support
07.2019 - 08.2020
Job overview
- Managed customer orders and inquiries while fostering positive customer relationships.
- Outlined tasks and responsibilities for team members.
- Answer customers' questions and take orders via phone and email
- Entered orders into QuickBooks, confirming pricing, availability, and shipping details for optimal customer satisfaction.
- Duties and responsibilities include:
Digitec Medical, LLCLawrenceville
Bilingual Company and Customer Support
07.2016 - 07.2019
Job overview
- Handled customer interaction from beginning to completion. Acted as company HR and Accounting Representative.
- Outlined daily tasks and responsibilities
- Answer customers' questions and take service request information via phone and email
- Executed accounts payable and receivable tasks, contributing to accurate financial record-keeping.
- In charge of all timecard, payroll, and benefits needs and tasks for company employees
Education
Usui Reiki Modality
Certification from Reiki Healing
Gwinnett Medical InstituteDuluth, GA
Certification from Massage Therapy
Phoenix High School
College Preparatory
Skills
- Customer Support
- Conflict Resolution
- Data Entry
- Microsoft Office
- Computer proficiency
- Billing Software
- Accounts Payable
- Accounts Receivable
- Time management
- Learns Quickly
- Hard Working
- Financial Communication
- Office Assistance
Timeline
Bilingual Customer Support
Kelly Services - WoltersKluwer
12.2025 - Current
Bilingual Customer Support Specialist
TriNet
11.2020 - 06.2025
Bilingual Customer Support
Genesis Biosciences
07.2019 - 08.2020
Bilingual Company and Customer Support
Digitec Medical, LLC
07.2016 - 07.2019
Usui Reiki Modality
Certification from Reiki Healing
04.2010
Gwinnett Medical Institute
Certification from Massage Therapy
05.2005
Phoenix High School
College Preparatory
05.2001