Summary
Overview
Work History
Education
Skills
Timeline
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NANCY QUILES

Atlanta

Summary

Administrative professional with over 15 years of experience in youth, education, and career development programs. Expertise in intake coordination, client advocacy, and database management, ensuring compliance with contract and audit standards. Proven track record in enhancing operational efficiency and fostering community partnerships. Proficient in Microsoft Office, various case management systems, and bilingual communication. Also brings 4 years of medical records experience, including maintaining confidential patient files, processing documentation via electronic health systems, supporting audits, and handling information requests from patients, attorneys, and insurance companies in compliance with HIPAA regulations.

Overview

20
20
years of professional experience

Work History

Medical Records Custodian

Empire Ambulatory Center
Bronx
10.2021 - 05.2025
  • Organized and maintained accurate medical records for patient confidentiality.
  • Processed incoming medical documentation using electronic health record systems.
  • Assisted in audits to ensure compliance with health regulations and standards.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Managed file room operations including archiving inactive files and purging obsolete documents.
  • Answered inquiries regarding health information releases from patients, family members, attorneys, insurance companies.

Intake Specialist/Quality Assurance

South Bronx Overall Economic Development Corp.
Bronx
09.2015 - 11.2019
  • Process paperwork for new students efficiently and in accordance with protocols by conducting interviews.
  • Administer pre-and post-assessments as required by program /or contract.
  • Administer the B-Plus for ESOL classes.
  • Develop student rosters, create student’s files and collect student attendance daily.
  • Enter personal or client confidential information into various databases.
  • Create files for all ECD programs, and keep in contract/audit standards.

Office Manager/Program Assistant

South Bronx Overall Economic Development Corp.
Bronx
09.2013 - 08.2015
  • Oversaw daily fiscal functions for division, ensuring compliance with financial protocols.
  • Collected and updated internal fiscal forms to track and analyze funding effectively.
  • Distributed bi-weekly pay stubs, metro cards, and incentives while maintaining accurate tracking logs.
  • Conducted weekly classroom inspections to assess working conditions and identify necessary repairs.
  • Maintained a schedule of classroom usage for daily activities and special events.
  • Managed supply orders, maintained inventory accuracy, and organized supply room efficiently.

Retention Specialist

South Bronx Overall Economic Development Corp.
Bronx
09.2012 - 08.2013
  • Assisted clients in the development of Individualized Education Plans.
  • Conducted follow-up activities with emphasis on retention and progress performance.
  • Utilized milestones to track client progress and provided social resources, if needed.
  • Responsible for the input, integrity and maintenance of confidential data in databases.
  • Collected customer feedback to identify and prioritize deficiencies and developmental needs.

Program Assistant (SYEP)

South Bronx Overall Economic Development Corp.
Bronx
07.2010 - 08.2012
  • Assisted with program registration.
  • Scheduled participant registration; collected identity documents and completed tax forms.
  • Responsible for creating and auditing approximately 1000 participant files ensuring accuracy and guaranteed successful DYCD audit.
  • Entered timesheets weekly via DYCD online system.
  • Conducted site visits to ensure safe work environments and productive work activities.
  • Handled timesheets and entered data into SYEP On-Line for payroll purposes.

ACMS Specialist

South Bronx Overall Economic Development Corp.
Bronx
06.2008 - 08.2010
  • Entered high volumes of data into ACMS database promptly.
  • Conducted outreach and recruitment, managing all intake and registration tasks.
  • Obtained essential information from students through forms and assessments.
  • Prepared client files for audits in compliance with contract requirements.

Personal Assistant/Office Manager

South Bronx Overall Economic Development Corp.
Bronx
07.2005 - 06.2008
  • Coordinated schedules and appointments.
  • Developed organizational procedures and system for office personnel, which included filing, billing and accounts payable.
  • Developed, kept and organized personnel records, such as employee employment records and fingerprinting records.
  • Maintained the office conditions.
  • Developed a supply inventory and ordered supplies and equipment as needed.

Education

High School -

BAYRIDGE HIGH SCHOOL
Brooklyn, NY
01.1983

Skills

  • Organizational skills
  • Data entry accuracy
  • Records Filing & Archiving
  • Audit & Contract Compliance
  • Customer service
  • Bilingual Communication (English/Spanish)

Timeline

Medical Records Custodian

Empire Ambulatory Center
10.2021 - 05.2025

Intake Specialist/Quality Assurance

South Bronx Overall Economic Development Corp.
09.2015 - 11.2019

Office Manager/Program Assistant

South Bronx Overall Economic Development Corp.
09.2013 - 08.2015

Retention Specialist

South Bronx Overall Economic Development Corp.
09.2012 - 08.2013

Program Assistant (SYEP)

South Bronx Overall Economic Development Corp.
07.2010 - 08.2012

ACMS Specialist

South Bronx Overall Economic Development Corp.
06.2008 - 08.2010

Personal Assistant/Office Manager

South Bronx Overall Economic Development Corp.
07.2005 - 06.2008

High School -

BAYRIDGE HIGH SCHOOL

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