NANCY RAY
Chatsworth
Summary
Results-driven dispatch supervisor specializing in route optimization and team coordination. Proven track record of enhancing operational efficiency and delivering exceptional customer service. Strong communication and problem-solving skills utilized to streamline processes and improve team performance.
Overview
27
27
years of professional experience
Work History
Dispatch Supervisor
FirstFleet
Dalton
07.2024 - Current
- Supervised daily dispatch operations to optimize route management and scheduling.
- Coordinated communication among drivers, clients, and warehouse staff to ensure timely deliveries.
- Managed documentation and record-keeping for all dispatch activities and shipments.
- Implemented process improvements to streamline dispatch operations and enhance overall efficiency.
- Monitored vehicle tracking systems to ensure compliance with schedules and safety standards.
- Addressed emergency situations involving dispatched vehicles or personnel promptly.
- Investigated customer inquiries regarding delivery status and delays effectively.
- Tracked dispatcher performance metrics to evaluate and improve productivity levels.
Night Auditor
Country Inn & Suites By Radisson
Stone Mountain
01.2021 - 03.2024
- Managed nightly front desk operations and guest check-ins at Country Inn & Suites.
- Coordinated financial reporting and reconciled daily transactions to ensure accuracy.
- Ensured compliance with safety and security protocols during overnight shifts.
- Provided exceptional customer service by assisting guests with inquiries and requests.
- Monitored facility conditions and promptly addressed maintenance issues to enhance guest comfort.
- Processed reservations and cancellations efficiently using property management systems.
- Trained new staff on front desk procedures and customer service expectations.
- Performed nightly audits to verify accuracy of shift paperwork and ensure balanced accounts.
Dispatch Supervisor
nice transportation
Calhoun
01.2006 - 08.2012
- Supervised daily dispatch operations to optimize route management and scheduling.
- Coordinated communication between drivers, clients, and warehouse staff for timely deliveries.
- Managed documentation and record-keeping for all dispatch activities and shipments.
- Trained new team members on dispatch protocols and safety regulations.
- Implemented process improvements to enhance operational efficiency within the team.
- Monitored vehicle tracking systems to ensure compliance with schedule and safety standards.
- Conducted regular meetings with staff to address operational challenges and updates.
Dispatch Supervisor
C&C Exspress
Cartersville
02.1999 - 09.2003
- Supervised daily dispatch operations for efficient route management and scheduling.
- Coordinated communication between drivers, clients, and warehouse staff for timely deliveries.
- Directed dispatchers to complete daily tasks according to workload and priorities.
- Mentored, trained, and managed team, offering insight and direction and helped boost overall performance.
- Supervised the training of new hires in dispatching protocols and processes.
- Tracked dispatcher performance metrics to identify areas for improvement and enhance team effectiveness.
- Monitored employee attendance and productivity, maintaining accurate records to support operational management.
- Developed initiatives for improving customer satisfaction ratings related to dispatch services.
- Investigated customer inquiries regarding delivery status or delays.
- Created comprehensive documentation outlining each step of the dispatch process from order entry through final delivery confirmation .
Education
GED
Coosa Valley
Calhoun, GA05-2026
Skills
- Dispatch software utilization
- Route optimization
- Transportation coordination
- Field personnel dispatching coordination
- Scheduling expertise
- Tracking man hours
- Attendance documentation
- Record management
- Database management skills
- Operational improvement
- Urgent delivery coordination
- Problem-solving strategies
- Team coordination
- Employee training
- Effective communication
- Verbal communication
- Driver communication strategies
- Customer management
- Call handling expertise
- Decision-making abilities
- Stress tolerance skills
- Emergency protocols
- Software proficiency
- Field personnel dispatching coordination
Timeline
Dispatch Supervisor
FirstFleet
07.2024 - Current
Night Auditor
Country Inn & Suites By Radisson
01.2021 - 03.2024
Dispatch Supervisor
nice transportation
01.2006 - 08.2012
Dispatch Supervisor
C&C Exspress
02.1999 - 09.2003
GED
Coosa Valley