Nancy Watson
Ringgold
Summary
With excellent organizational, communication and interpersonal skills
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skillsCustomer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
31
31
years of professional experience
Work History
Driver/Owner/Secretary/Customer Service Representative
Watson Logistics Inc.
07.2018 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Responded to customer requests for products, services, and company information.
Driver
Mike Frost Trucking
01.2007 - 01.2018
- Deliver Freight to customer in a timely manner
- Keep in contact with customer
- Operate refrigerated Trailer
Customer Service
Oriental Weavers of America
01.2001 - 01.2007
- Answer telephones
- Place orders via email, phone, fax using AS-400
- Customer care
- Managing customers accounts, making sure orders were shipped in timely manner
- Managing orders automatically entered over night
- Corresponded with sale staff for customer satisfaction
- Multi task in a very fast-paced office
- Operated complex telephone switchboard
- Provided exceptional customer service to promote positive movie-going experience.
- Worked with customer service representatives to handle escalated customer issues.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Exceeded performance targets by consistently providing exceptional customer service experiences.
- Exhibited excellent communications and customer service relations skills.
- Supported customer service efforts, addressing inquiries and concerns regarding mail delivery.
- Provided exceptional customer service, resolving inquiries and issues on spot.
- Resolved guest inquiries punctually and politely for professional customer service.
- Delivered exceptional customer service, addressing concerns with empathy and professionalism.
- Resolved customer service issues related to pricing or discounts.
- Interacted with customers and employees to resolve customer service concerns.
- Managed high call volume while maintaining exceptional customer service standards.
- Developed a deep understanding of customer service principles and customer service best practices.
- Maintained detailed records of client conversations and customer service.
- Maintained excellent customer service and positive attitude.
- Met customer service goals and exceeded customer expectations.
Dye house Clerk
Hi-Tech Ind
01.1995 - 01.2001
- Calculate dye house and plant production levels
- Order dye and chemical purchase orders
- Record costs of dyes and chemicals used in each job
- Answer telephone inquiries and route messages appropriately
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Schedule production and print formulas
- Answer questions and assist customers with inquiries
- Prepare monthly inventory reports
- Track rework lot information, costs and weekly percentages
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Research and Development Clerk
Queen Carpet Corporation
01.1994 - 01.1998
- Compiled reports, maintained records and complex filing system
- Processed paperwork on new styles
- Assisted designers in preparation of forms and coordination of projects
Education
Computer Class -
Northwestern Technical College
01.2007
Truck Driving CDL -
Northwestern Technical College
01.2007
Cosmetology License -
Dalton Beauty College
01.1994
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Punctual and reliable
- Flexible schedule
- Shipping and packaging
- Customer rapport
- CDL license
- Confidentiality
- Self motivation
- Multitasking
Skills - Computersequipment
- Lotus 1-2-3
- AS-400
- Word Perfect
- Harvard Graphics
- Windows
- Power Point
- Calculators
- Copiers
- Most office equipment
Timeline
Driver/Owner/Secretary/Customer Service Representative
Watson Logistics Inc.
07.2018 - Current
Driver
Mike Frost Trucking
01.2007 - 01.2018
Customer Service
Oriental Weavers of America
01.2001 - 01.2007
Dye house Clerk
Hi-Tech Ind
01.1995 - 01.2001
Research and Development Clerk
Queen Carpet Corporation
01.1994 - 01.1998
Truck Driving CDL -
Northwestern Technical College
Cosmetology License -
Dalton Beauty College
Computer Class -
Northwestern Technical College
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