Nanette Smith
Columbus
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
4
4
years of professional experience
Work History
Case Manager
Division Of Family And Children Services
08.2025 - Current
- Assessed client needs and developed individualized service plans to address family challenges.
- Coordinated access to resources and services, enhancing client support and engagement.
- Monitored case progress, ensuring compliance with regulations and timely interventions.
- Facilitated communication between clients, social workers, and community organizations to streamline services.
Customer Service Representative
Aflac
07.2024 - 08.2025
- Process account updates, service modifications, and billing adjustments
- Monitor service requests and troubleshoot product-related concerns
- Guide customers on product offerings and benefits to enhance their experience
- Foster positive customer relationships, increasing satisfaction and retention
- Resolved customer inquiries through effective communication, ensuring a positive service experience.
Store Manager
Journeys Kids
09.2021 - 03.2024
- Managed store operations, sales strategies, and customer service initiatives
- Trained and supervised employees to maintain high service standards
- Assisted customers with product selection and personalized recommendations
- Oversaw inventory management, merchandising, and operational efficiency
- Ensured a positive shopping experience by leading a customer-first culture
Education
Bachelor of Science - Sociology, Concentration in Social Services
Columbus State University
Columbus, GA05-2025
Skills
- Customer Service and Support
- Community outreach
- Team collaboration and problem solving
- Retail Management
- Sales and Relationship Management
- Administrative and Organizational Skills
- Problem-Solving and Adaptability
- Case management
Timeline
Case Manager
Division Of Family And Children Services
08.2025 - Current
Customer Service Representative
Aflac
07.2024 - 08.2025
Store Manager
Journeys Kids
09.2021 - 03.2024
Bachelor of Science - Sociology, Concentration in Social Services
Columbus State University