Naomi McLeod
Marietta
Summary
Dependable and service driven professional with healthcare and hospitality experience. Strong background on patient facing environments, administrative accuracy, and delivering exceptional customer service. Known for professionalism, warmth, and the ability to maintain efficiency in fast paced settings. Committed to ensuring comfort, safety, and a positive experience for every individual served.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Kaplan Properties & Development
05.2022 - 08.2024
- Delivered high level customer service to residents and prospective tenants.
- Managed payment processing, documentation, and data entry with accuracy.
- Coordinated maintenance requests and ensured timely resolution.
- Maintained organized records and clear communication with clients.
- Resolved concerns professionally while maintaining a positive experience.
Billing Clerk
Robert Wood Johnson Hospital
03.2021 - 01.2022
- Greeted and assisted patients daily in a high volume healthcare setting.
- Verified and updated patient records with strict attention to accuracy.
- Processed billing and insurance claims in compliance with policies.
- Maintained a professional and welcoming front desk environment.
- Generated financial reports and reconciled payment discrepancies.
Sales Associate
Nordstrom
11.2018 - 01.2020
- Maintained organized sales floor, ensuring product availability and presentation.
- Provided exceptional customer service to enhance shopping experience.
- Assisted customers in selecting merchandise based on their preferences.
- Processed transactions accurately using point-of-sale systems.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
Receptionist (Part-Time)
Hearing Life
03.2019 - 10.2019
- Greeted clients warmly and managed front desk operations efficiently.
- Answered phone calls promptly and directed inquiries to appropriate staff.
- Provided information on hearing products and services to clients effectively.
- Scheduled and confirmed appointments.
Education
High School Diploma -
Medgar Evers High School
Brooklyn, NY06-2005
Some College (No Degree) - Diagnostic Medical Sonography
South College
Atlanta, GASkills
- Patient & Customer Service
- Attention to Detail
- Healthcare Administrative Support
- Payment processing
- Data Entry & Record Management
- Multi-line phone systems
- Team Collaboration
- Time Management
- HIPAA Awareness
- Conflict Resolution
Timeline
Assistant Property Manager
Kaplan Properties & Development
05.2022 - 08.2024
Billing Clerk
Robert Wood Johnson Hospital
03.2021 - 01.2022
Receptionist (Part-Time)
Hearing Life
03.2019 - 10.2019
Sales Associate
Nordstrom
11.2018 - 01.2020
High School Diploma -
Medgar Evers High School
Some College (No Degree) - Diagnostic Medical Sonography
South College