Naomi riley
Rincon
Summary
Dynamic customer service professional with extensive experience at Effingham Health System, excelling in appointment scheduling and patient record management. Proven ability to resolve conflicts and enhance customer relationships, leveraging electronic health records expertise to improve service efficiency. Committed to delivering exceptional support and fostering positive interactions in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Effingham Health System
Springfield
12.2024 - Current
- Facilitated patient appointment scheduling and managed healthcare inquiries efficiently.
- Handled incoming calls, providing accurate service information and addressing questions.
- Updated patient records promptly using electronic health record systems.
- Collaborated with team members to resolve patient concerns swiftly.
- Executed administrative tasks, including filing, organizing documentation, and generating reports.
- Delivered exceptional customer service to resolve complaints promptly.
- Maintained professionalism in stressful situations, effectively diffusing conflicts.
- Cultivated strong customer relationships through personalized support and engagement.
Front Desk Receptionist
YMCA Of Coastal Georgia
Pooler
06.2022 - 12.2024
- Greeted visitors, directing them to appropriate personnel or departments.
- Answered and routed incoming calls to correct staff members promptly.
- Managed efficient appointment scheduling for clients and staff.
- Maintained cleanliness and organization of front desk area.
- Processed incoming mail and packages for internal distribution.
- Assisted with customer inquiries and resolved issues quickly.
- Utilized office software to maintain accurate records and documentation.
- Handled payment processing, ensuring proper receipts and change.
Cashier
Walmart
Rincon
05.2020 - 12.2020
- Efficiently processed customer transactions using point-of-sale systems to ensure accuracy.
- Balanced cash drawer and register at shift's end, maintaining financial integrity.
- Assisted customers with product inquiries, enhancing their shopping experience.
- Managed returns and exchanges in line with company policies.
- Stocked shelves and organized displays for maximum product visibility.
- Collaborated with team members to improve store operations and workflow.
- Operated cash register efficiently, handling payments by cash, check, credit card, and gift card.
- Maintained cleanliness of checkout area, ensuring a welcoming environment.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2023
Skills
- Appointment scheduling and management
- Patient record administration
- Electronic health records expertise
- Administrative support services
- Conflict resolution strategies
- Customer relationship management
Timeline
Customer Service Representative
Effingham Health System
12.2024 - Current
Front Desk Receptionist
YMCA Of Coastal Georgia
06.2022 - 12.2024
Cashier
Walmart
05.2020 - 12.2020
High School Diploma -
Penn Foster Career School
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