Naomi Smith
Atlanta
Summary
Strategic contributor focused on driving company success through diverse responsibilities and exceptional organizational planning, problem-solving, and follow-through skills.
Overview
19
19
years of professional experience
Work History
Mail Processing Clerk
USPS
Atlanta
11.2020 - Current
- Operated sorting machines to process large volumes of mail accurately.
- Utilized automated sorting machines to quickly sort large volumes of mail.
- Sorted and distributed incoming mail to designated routes, ensuring timely delivery.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Monitored workflow to identify delays and address issues promptly.
- Adhered to safety regulations while handling hazardous materials and equipment.
- Compiled daily reports on mail volume processed, enhancing workflow visibility.
Sale Associate/Retail Assistant Manager
Wal-Mart
Union City
01.2008 - 02.2020
- Interact with diverse customer base in person and telephonically
- Provide detailed information on services and products to customers
- Recommend service and product options to meet customer needs
- Demonstrated product features to customers during presentations.
- Resolved customer inquiries and complaints to maintain high service quality.
- Achieve performance objectives in all areas consistently.
- Managed daily operations and staff scheduling, optimizing workflow and resource allocation.
- Oversaw inventory management and ensured timely stock replenishment.
- Coordinated training programs for new employees and ongoing staff development.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted in developing marketing strategies to enhance customer engagement.
- Facilitated team meetings to review performance metrics and identify operational improvements.
- Created comprehensive reports on sales trends and inventory levels to inform decision-making.
- Implemented quality control measures to uphold company standards.
- Implemented process improvements to streamline workflow and reduce waste.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on budget planning and financial forecasts.
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed a system for tracking inventory and ordering supplies.
- Produce weekly reports for management
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Proposed or approved modifications to project plans.
- Delegated work to staff, setting priorities and goals.
Cashier
Kroger
Jonesboro
01.2007 - 01.2008
- Processed payments through cash, check, credit cards, vouchers, or automatic debits, ensuring accurate transactions
- Counted cash drawer at shift start to verify accuracy and ensure sufficient change for customer transactions
- Maintained clean and orderly checkout areas while performing general cleaning duties, including mopping floors and emptying trash cans, to enhance customer experience
Education
Diploma -
North Clayton High School
College Park, GA01.2008
Skills
- Customer service and support
- Technical troubleshooting
- Procedure implementation
- Account management
- Sales support
- Microsoft Excel and Word proficiency
- IBM and Mac systems expertise
- Problem solving
- Strategic planning
- Training and development
- Supervision and employee motivation
Timeline
Mail Processing Clerk
USPS
11.2020 - Current
Sale Associate/Retail Assistant Manager
Wal-Mart
01.2008 - 02.2020
Cashier
Kroger
01.2007 - 01.2008
Diploma -
North Clayton High School