Naomi Torres
Decatur
Summary
Dynamic and results-oriented support professional poised for impactful roles in direct care environments. Expertise in enhancing clients' quality of life through personalized support and effective daily management strategies. Recognized for exceptional collaboration and adaptability, fostering seamless team operations and delivering consistent, high-quality outcomes. Committed to providing comprehensive support for emotional, physical, and mental needs, with a strong emphasis on patient care, vigilance, and dedication, complemented by outstanding multitasking, organizational, and conflict management abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Unified Community Connections
Frederick
08.2025 - 05.2026
- Provided individualized care and support to clients with disabilities, enhancing daily living skills.
- Implemented personalized activity plans to promote client engagement and well-being.
- Monitored client progress, documenting observations and adjusting care approaches as necessary.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Member Service Representative
Tower FCU
Hanover
12.2022 - 11.2024
- Valuable liaison between members and the credit union to identify relationship opportunities and matching appropriate products to meet members goals
- Performs transactions and account maintenance and assures member confidentiality
- Prepares necessary documentation and thoroughly reviews products and procedures to ensure high quality work
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Succeeded in goals set for Auto Loans by 114% and Balance transfers by 159%.
Sales Associate
Designer Shoe Warehouse
11.2021 - 11.2022
- Ability to work as a team player while organizing and taking inventory of products
- Use tools to assist customers in finding the correct product online
- Process orders and shipments on a weekly basis
- Keeping records and utilizing organization skills to maintain a clean & efficient workspace
In-Home Nanny
Private Family Employer
Hanover, MD
08.2020 - 05.2021
- Supervised daily activities, ensuring children's safety and well-being.
- Developed engaging educational activities to promote learning and cognitive development.
- Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
Scooper
Millie’s Homemade Ice Cream
04.2018 - 05.2019
- Maintained an organized and clean working environment
- Assisted in counting inventory to meet weekly needs
- Ability to multi-task as needed with attention to detail for accuracy and efficiency
Education
Master Of Clinical Mental Health Counseling - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA01-2027
Bachelors Of Communication - Photojournalism
Point Park University
Pittsburgh, PA01-2021
Skills
- Effective Task Management
- First aid and safety
- Client documentation
- Transportation
- Behavioral support
- Prioritization and Scheduling
- Strong Verbal Communication
- Collaborative Relationship Development
- Active Listening
- Time management
Certification
Certified Notary Public of The State of Maryland
CPR Certified
Languages
Spanish
Full Professional
Timeline
Direct Support Professional
Unified Community Connections
08.2025 - 05.2026
Member Service Representative
Tower FCU
12.2022 - 11.2024
Sales Associate
Designer Shoe Warehouse
11.2021 - 11.2022
In-Home Nanny
Private Family Employer
08.2020 - 05.2021
Scooper
Millie’s Homemade Ice Cream
04.2018 - 05.2019
Bachelors Of Communication - Photojournalism
Point Park University
Master Of Clinical Mental Health Counseling - Clinical Mental Health Counseling
Liberty University
Activities
- Active Notary Public in the state of Maryland
- Volunteer at My Collective Church hailed as Best Non-Profit and best Community-Oriented Community in 2024
Volunteer Experience
Volunteer Youth Assistant and Coordinator - My Collective Church
- Assisted with children's programs and activities
- Helped maintain a safe and supportive environment