Narcedalia Ortuno
Marietta
Summary
Reliable and hardworking Shift Leader with experience in fast-paced restaurant environments. Skilled in customer service, food preparation, cash handling, and team coordination. Proven ability to maintain high service standards, resolve customer concerns, and support daily operations to ensure smooth and efficient shifts.
Overview
32
32
years of professional experience
Work History
Shift Leader
Hardees Resturamt
01.2016 - 03.2026
- Supervised daily shift operations, ensuring smooth service and efficient team coordination in a fast-paced restaurant environment.
- Provided excellent customer service by handling customer inquiries, resolving complaints, and ensuring guest satisfaction.
- Prepared and cooked full menu items while maintaining quality, consistency, and food safety standards.
- Operated cash register, processed payments, and handled cash balancing at the beginning and end of shifts.
- Assisted in training new employees on food preparation, customer service, and restaurant procedures.
- Maintained cleanliness and organization of kitchen, dining, and service areas according to health and safety regulations.
- Supported management by delegating tasks, monitoring staff performance, and ensuring orders were completed quickly and accurately.
Crew Member
McDonald's
01.1994 - 01.2005
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
Skills
- Leadership
- Customer-Service
- Communication
- Teamwork
- Multitasking
- Organization
- Cash-Handling
- Cooking
- Food-Safety
- Problem-Solving
- Time-Management
- Training
- Reliability
- Efficiency
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Shift Leader
Hardees Resturamt
01.2016 - 03.2026
Crew Member
McDonald's
01.1994 - 01.2005