Naronie Jerome

• As an RBT, my role is to provide children with autism direct therapy and implement treatment plans constructed by a BCBA. I support, guide, and create positive learning environments to aid clients with their daily living, and communication skills.

• As a server, I worked quickly and efficiently during my high-volume work shifts. I responded to customer inquiries or dissatisfaction with a professional tone and manner. My gentle nature allows for a quick de-escalation of just about any heated situation. At the bar, I followed alcohol and sanitizing regulations. I provided friendly service and suggestions that keep customers satisfied.

The front desk receptionist has many responsibilities that ensure a smoothly operating spa. The receptionist is the very first, warm welcome a client receives. You must work hard behind the scenes to make sure that the clients and practitioners get what they need for a successful day. I answered calls, scheduled clients, organized shelves and inventory, created flyers, checked in and checked out clients, provided aid to the practitioners, and welcomed guests.

• I checked in guests using computerized reservation systems. I utilized effective communication and organizational skills. My job requirements were not limited to answering inquiries from potential customers regarding room availability, rates and policies, processing incoming mail, faxing and emailing messages for the hotel staff. I also coordinated with housekeeping staff to ensure cleanliness of guest rooms.

• As the after-school assistant teacher, I was responsible for grading and aiding kids aged 4-12 with reading and math assignments. I assisted the teacher with enrichment activities, noting behavioral changes throughout the school year, correcting papers, or supervising the classroom to foster a positive learning environment.

• Customer service agent tasks were to assist card members with their credit card needs, transfer funds from other financial institutions to receive lower interest rates and consolidate debt with an amicable tone. As an account manager, it was my goal to always look out for the solution by being personable, empathetic and knowledgeable in my criteria.

• Conducted individual tutoring sessions with my three assigned students to help them improve their academic performance in math, literature and English.