Naseem Carter
Lithonia,MI
Summary
Dynamic individual with hands-on experience in Sales/Customer Service and talent for navigating challenges. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Sales Associate
Dollar General
10.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Crew Member Team Leader
Taco Bell
10.2023 - 11.2023
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
- Streamlined workflow for increased efficiency through regular process evaluations and adjustments.
- Reduced employee turnover rate by creating a supportive work culture and providing opportunities for growth and development.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Managed inventory levels effectively, minimizing waste while maintaining adequate stock for daily operations.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
Customer Service Representative
Faith Elegant Lounge
06.2020 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Guest Services Associate
AETC - Mercedes Benz Stadium
10.2018 - 12.2019
- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
- Streamlined check-in and check-out processes for increased efficiency and positive guest experiences.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Collaborated with housekeeping staff to maintain clean, comfortable accommodations for all guests.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Developed rapport with guests by engaging in friendly conversations without compromising professionalism.
Guest Services Transporter
AETC- Atlanta Hartsfield Jackson Airport
03.2017 - 09.2018
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Minimized delays by proactively communicating with dispatchers, clients, and other team members regarding any issues or changes in route plans throughout airport
- Collaborated with dispatchers to prioritize urgent transports while maintaining excellent customer service.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation of airline customers.
- Warmly greeted patients and visitors and made each feel welcome.
Education
High School Diploma -
Stephenson Highschool
Lithonia, GA05.2019
Skills
- Employee Motivation
- Crisis Management
- Policy Enforcement
- Meeting Facilitation
- Interpersonal skills
- Creative thinking
- Conflict resolution
- Adaptability and flexibility
- Computer literacy
- Workload balancing
- Attention to detail
- Problem-solving abilities
- Critical thinking
Additional Information
Proficient in computer skills, detailed oriented, possesses the ability to multi-task.
Currently possess unblemished driving record
Possessing the ability to operate standard vehicle, box truck and or mini van. No moving violations, citations or suspensions to current drivers license.
Timeline
Sales Associate
Dollar General
10.2023 - 11.2023
Crew Member Team Leader
Taco Bell
10.2023 - 11.2023
Customer Service Representative
Faith Elegant Lounge
06.2020 - 06.2022
Guest Services Associate
AETC - Mercedes Benz Stadium
10.2018 - 12.2019
Guest Services Transporter
AETC- Atlanta Hartsfield Jackson Airport
03.2017 - 09.2018
High School Diploma -
Stephenson Highschool
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