Nashali Espinal
Atlanta
Summary
Detail-oriented and reliable customer service and administrative professional with experience in high-volume call handling, front-desk operations, data organization, and remote-friendly office tasks. Currently, I am a senior at Spelman College, majoring in Psychology. Highly skilled in communication, multitasking, scheduling, and digital tools. Fluent in Spanish and experienced in both in-person and phone-based customer support.
Overview
4
4
years of professional experience
Work History
Barista
Bon Apptit-Starbucks
Atlanta
03.2025 - Current
- Prepared high-quality beverages according to customer preferences and standard recipes.
- Provided exceptional customer service while managing high-volume orders during peak hours.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Collaborated with team members to streamline workflow and enhance overall efficiency.
Cashier / Front of House Associate
Torchy’s Tacos
Atlanta
08.2024 - Current
- Handled high-volume customer transactions using POS systems
- Answered customer questions, resolved concerns, and provided accurate information
- Assisted with training new employees, emphasizing communication and accuracy
- Maintained organized front-of-house operations in a fast-paced environment
Host
Bourbon & Branch
New York
06.2024 - 08.2024
- Greeted guests professionally and managed reservations
- Coordinated seating and ensured reservations were prepared in advance
- Communicated clearly with guests and staff to maintain smooth operations
- Demonstrated strong organizational and time-management skills
Deli Clerk
Publix
Atlanta
01.2024 - 06.2024
- Prepared in-person and online customer orders accurately and on time
- Managed closing procedures including documentation, cleaning, and organization
- Provided consistent customer service during high-traffic hours
Cashier / Takeout & Phone Orders
Buffalo Wild Wings
Atlanta
04.2023 - 01.2024
- Took walk-in and call-in orders, demonstrating strong phone communication skills
- Worked as Takeout and Dine-In Expo, coordinating between kitchen and customers
- Trained new employees on customer service and system procedures
Administrative Assistant (Part-Time)
Urban Academy Laboratory High School
New York
07.2022 - 08.2022
- Organized physical and digital files
- Scanned, uploaded, and converted documents into Google Docs and PDFs
- Assisted with general administrative and clerical tasks
Sales Associate (Bilingual)
NYC Linked
New York
11.2021 - 05.2022
- Communicated with customers in both English and Spanish
- Delivered sales pitches and explained eligibility requirements
- Maintained professionalism in challenging environments
- Responded to customer feedback to improve service quality.
- Trained new associates on sales techniques and store policies.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of Science - Psychology
Spelman College
Atlanta, GA05.2026
Skills
- Inbound & Outbound Call Handling
- Customer Service & Client Support
- Appointment Scheduling & Reservations
- Data Entry & File Organization
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Google Docs
- Google Sheets
- Google Slides
- Google Drive
- POS Systems
- Payment Processing
- Multitasking
- Time Management
- Professional Phone Etiquette
- Bilingual Communication (English/Spanish)
Languages
- English
- Spanish
Additional Qualifications
- Comfortable working remotely and independently
- Strong written and verbal communication skills
- Experience balancing academics with part-time work
- Customer-focused and detail-oriented
Timeline
Barista
Bon Apptit-Starbucks
03.2025 - Current
Cashier / Front of House Associate
Torchy’s Tacos
08.2024 - Current
Host
Bourbon & Branch
06.2024 - 08.2024
Deli Clerk
Publix
01.2024 - 06.2024
Cashier / Takeout & Phone Orders
Buffalo Wild Wings
04.2023 - 01.2024
Administrative Assistant (Part-Time)
Urban Academy Laboratory High School
07.2022 - 08.2022
Sales Associate (Bilingual)
NYC Linked
11.2021 - 05.2022
Bachelor of Science - Psychology
Spelman College