Nashaly Santana
Buckhead
Summary
Dynamic hospitality professional with expertise in service excellence and team leadership, honed at Coopers Hawk. Proven ability to exceed sales targets and enhance customer satisfaction through effective multitasking and upselling techniques. Recognized for training new staff and fostering a collaborative environment to ensure seamless operations and memorable guest experiences.
Overview
6
6
years of professional experience
Work History
Server
Coopers Hawk
12.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Assistant Manager
Sunglass Hut
01.2024 - 06.2024
- Assisted in daily store operations, ensuring a seamless customer experience.
- Supported inventory management by tracking stock levels and conducting regular audits.
- Provided training to new team members on product knowledge and customer service standards.
- Engaged with customers to understand their needs and recommend suitable products.
Cocktail Server
Encore Casino
06.2019 - 01.2024
- Delivered exceptional customer service in fast-paced casino environment.
- Managed multiple drink orders efficiently, ensuring timely service and guest satisfaction.
- Collaborated with bartenders to maintain inventory and minimize waste.
- Trained new staff on menu items, service standards, and operational procedures.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Education
Communications
North Shore Community College
Danvers, MASkills
- Hospitality service expertise
- Multitasking and organization
- Upselling techniques
- Team member support
- Positive and professional
- Team leadership
Timeline
Server
Coopers Hawk
12.2024 - Current
Assistant Manager
Sunglass Hut
01.2024 - 06.2024
Cocktail Server
Encore Casino
06.2019 - 01.2024
Communications
North Shore Community College
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