Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natacha Joseph

Lawrenceville

Summary

Dynamic Customer Service Representative with proven expertise at Legranvil Enterprise SRL, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Successfully managed escalated calls, ensuring satisfactory outcomes while maintaining professionalism under pressure. Skilled in data entry, contributing to efficient service delivery and customer satisfaction.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Product Expert

Intuit TurboTax
01.2024 - 03.2025
  • Provided courteous and efficient assistance to customers via phone, email, or chat, addressing inquiries, resolving issues and ensuring a positive customer experience. Demonstrated a deep understanding of company products services, and policies, effectively communicating this knowledge to customers.

Customer Service Representative

Legranvil Enterprise SRL
10.2020 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Business Administration

Universidad Nacional Evangelica
Santo Domingo Distrito Nacional
07-2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English
Spanish

Timeline

Product Expert

Intuit TurboTax
01.2024 - 03.2025

Customer Service Representative

Legranvil Enterprise SRL
10.2020 - 09.2022

Business Administration

Universidad Nacional Evangelica
Natacha Joseph