Summary
Overview
Work History
Education
Professional Summary
Timeline
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Natacha Julien

Alpharetta

Summary

to secure an administrative position and play a significant role in the overall success of a medical facility where I can continue to develop and enhance my hands-on skills in a creative setting that expands my knowledge in the field of medicine; while providing continued focus on superior customer service.

Overview

19
19
years of professional experience

Work History

Assistant Team Leader

Publix Supermarkets, Inc.
Atlanta
07.1997 - 04.2016
  • Provide premier customer service to internal and external customers.
  • Responsible for ordering and maintaining inventory to ensure freshness, product quality, and turnover to maximize sales and minimize out-of-stocks or overstock.
  • Successfully earned management trust by serving as a lead employee entrusted with the opening and closing of the store (before and after hours).
  • Manage three (3) to eight (8) associates on any given shift, and verify front-end POS accuracy and integrity.
  • Organized weekly sales reports tracking product success and ensuring KPI goals are met within defined set targets.
  • Responsible for enforcing receiving procedures according to store policy, ensuring that receiving accurately reflects the items and counts listed on vendor invoices.
  • Supervised deli staff to ensure high-quality food preparation.
  • Managed inventory levels to maintain product freshness and availability.
  • Assisted customers with product selection and special requests.
  • Coordinated daily operations to optimize workflow efficiency.
  • Trained new team members on safety and food handling procedures.
  • Ensured cleanliness and organization of the deli area at all times.
  • Developed weekly schedules to meet staffing needs effectively.
  • Collaborated with suppliers to order deli products and negotiate pricing.
  • Maintained accurate records of all products sold in the deli including sales, cost of goods and profits.
  • Trained and supervised deli team members on proper food handling, sanitation, customer service and quality assurance standards.
  • Monitored daily operations of the deli to ensure compliance with health regulations and safety standards.
  • Assisted in setting prices for items sold in the deli according to market trends and customer demand.
  • Provided guidance and support to employees regarding tasks related to various aspects of food preparation.
  • Resolved customer complaints in a timely manner by listening attentively and providing helpful solutions.
  • Responded quickly and efficiently when issues arose between customers or staff members regarding product quality or customer service expectations.
  • Provided hands-on coaching to deli personnel to help them reach their full potential.
  • Developed and implemented customer service policies to ensure a positive shopping experience for all customers.
  • Implemented new policies, procedures, processes and systems related to the operation of the deli department.
  • Evaluated product quality on a regular basis to ensure only fresh products are available for sale.
  • Ensured that all customers were greeted promptly upon entering the store and provided with excellent service throughout their shopping experience.
  • Performed regular inventory checks to ensure sufficient stock levels and placed orders as needed.
  • Enforced company policies consistently among all members of the team while maintaining a positive work environment.
  • Created an atmosphere that encouraged creativity from employees while also keeping them focused on achieving business objectives.
  • Organized promotional activities within the store such as tastings or special events aimed at increasing sales.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Responded to customer questions regarding product availability.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Offered samples to promote and upsell specials.
  • Organized ingredients and restocked supplies to prepare for busy periods.

Prepared Foods Team Leader

Wholefoods Markets
Sandy Springs
05.2005 - 06.2006
  • Supervised daily operations of prepared foods department for optimal efficiency.
  • Trained team members on food safety and preparation standards.
  • Ensured compliance with health regulations and quality standards.
  • Developed new recipes and product offerings to enhance customer experience.

Education

Medical Billing And Coding - Front Office Receiving And Billers

Everest College
Atlanta, NE
05-2011

Professional Summary

  • Detail oriented with high integrity and work ethic
  • Excellent organization/time management skills
  • Personable, builds positive relationships
  • Self-motivator, driven to succeed with high energy
  • Highly trustworthy, discreet and ethical integrity
  • Protects sensitive/confidential information
  • Sound working knowledge of medical office technology, health insurance and pharmacology
  • MS Office Suites 2010, Lytec MD 2011 Professional written
  • Eclipse 4.3, ERA / ESMD, Payment Posting
  • ICD-9 / CPT-TO coding, Medical Terminology
  • Certified Administrative Assistant
  • Certified Nursing Assistant (CNA)
  • Certified Medical Insurance Billing & Coding
  • Certified First-Aid / CPR Trained
  • HIPAA Compliance / OSHA Certified
  • Records Organization & Management

Timeline

Prepared Foods Team Leader

Wholefoods Markets
05.2005 - 06.2006

Assistant Team Leader

Publix Supermarkets, Inc.
07.1997 - 04.2016

Medical Billing And Coding - Front Office Receiving And Billers

Everest College

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Natacha Julien