Natalie Bowden
Ellenwood
Summary
Dynamic Patient Access Liaison with extensive experience at Emory Healthcare, excelling in patient registration and insurance verification. Proven ability to enhance patient care through effective appointment scheduling and exceptional customer service. Proficient in Epic and committed to HIPAA compliance, while training staff to optimize operational efficiency.
Overview
28
28
years of professional experience
Work History
Patient Access Liaison
Emory Healthcare
Atlanta
08.2021 - Current
- Coordinated insurance verification and eligibility processes to ensure timely patient access.
- Acted as a liaison between the clinical staff and other departments to address patient access issues.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Facilitated patient registration and appointment scheduling in a fast-paced environment.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Handled high volume of incoming calls, delivering compassionate support and guidance to patients and families.
- Collaborated with clinical and administrative staff to meet patient needs.
- Trained new staff on patient access protocols and systems usage.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
Medical Unit Secretary
Emory Healthcare
Atlanta
05.2012 - 08.2021
- Coordinated specialist consultations for inpatient and outpatient needs
- Work with neurosurgery, vascular, physicians to complete admission orders and discharge orders
- Assembled medical records and completed discharges.
- Assemble inpatient and outpatient chart
- Maintain strict confidentiality at all times
- Acted as primary liaison for families and healthcare team
- Maintain accurate inventory and order supplies
- Handled incoming calls according to established protocols
Unit SECRETARY/Case Management Assistant
Select Medical
Atlanta
03.2017 - 10.2019
- Coordinated outpatient appointments to ensure timely patient access to care
- Call consults in for inpatients and outpatients
- Change outpatient status to inpatient
- Arranged transportation for discharges and outpatient appointments, facilitating smooth transitions
- Compiled reports for labs, radiology, and pathology to support clinical decision-making for doctors and patients
- Compiled and organized inpatient charts for easy access by medical staff.
- Scan all patient information into systems
Unit Clerk
Grady Health System
Altanta
09.1998 - 03.2012
- Ensured confidentiality of sensitive information by following privacy protocols.
- Acted as primary contact for families and healthcare staff to facilitate communication.
- Responded to incoming calls, facilitating effective communication between families and healthcare staff.
- Assembled medical records and completed discharges, supporting efficient patient flow and care continuity.
- Maintained accurate inventory and ordered supplies to ensure availability for patient care.
- Proficient use of osa gold system used to order x-rays, labs, and other diagnostic tests ordered by physicians and use the epic systems for other healthcare data.
Education
Healthcare -
Georgia Perimeter
Atlanta, Ga01-2009
Skills
- Patient registration
- Insurance verification
- Appointment scheduling
- Claims processing
- Healthcare compliance
- HIPAA compliance
- Medical terminology
- Health insurance knowledge
- Front desk reception
- Customer Service
- Data Entry
- Database & Records Management
- Epic
- Medix
- Excel
- Word
- Access
- PowerPoint
- Outlook
- Multitasking and organization
- Identity verification
- Regulatory compliance
References
Reference upon request
Timeline
Patient Access Liaison
Emory Healthcare
08.2021 - Current
Unit SECRETARY/Case Management Assistant
Select Medical
03.2017 - 10.2019
Medical Unit Secretary
Emory Healthcare
05.2012 - 08.2021
Unit Clerk
Grady Health System
09.1998 - 03.2012
Healthcare -
Georgia Perimeter