Natalie Brown
Decatur
Summary
Results-oriented Professional experienced in administrative office functions and customer support. Delivered tailored travel solutions that enhanced client satisfaction and loyalty while contributing to team success and sales goals through strong proficiency in MS Office Suites and travel agency operations. Fostered productive working relationships in fast-paced, deadline-driven environments, demonstrating ownership, initiative, and a commitment to exceeding expectations.
Overview
22
22
years of professional experience
Work History
Manager
Brand Advantage Group llc
Atlanta
10.2023 - 06.2026
- Implemented strategic initiatives to optimize brand performance and market presence.
- Directed team operations to enhance service delivery and customer satisfaction.
- Coordinated cross-functional teams to align marketing efforts with brand objectives.
Travel Agent
Bank of America
Atlanta
11.2021 - 08.2023
- Coordinated travel arrangements, including transportation and accommodation, tailored to client preferences
- Facilitated organization and booking of large-scale events, ensuring integration of logistics for conferences and retreats
- Managed financial transactions for travel bookings, including payment collection and fee processing, while resolving travel-related issues
- Facilitate the organization and booking of large-scale events, ensuring seamless integration of conference and retreat logistics
Travel Agency Agent (Remote Role)
World Travel Holdings
Wilmington
09.2019 - 10.2021
- Delivered personalized travel consultation, identifying and securing optimal cruise packages to meet individual client preferences
- Improved customer experience through proactive post-booking support, assisting clients in purchasing additional amenities like excursions and dining packages
- Executed post-travel follow-up to collect feedback and encourage repeat business by discussing future cruise opportunities with clients
WFH Customer Service
Williams Sonoma, Inc.
Atlanta
08.2018 - 01.2019
- Delivered remote customer assistance, facilitating order placement and tracking shipments to resolve delivery issues effectively
- Recommended products tailored to individual customer needs, improving customer experience and satisfaction
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Underwriter Assistant
Guilford Specialty Group
Alpharetta
03.2016 - 12.2017
- Conducted thorough analysis of new business applications, efficiently issued quotes, and processed binders, collaborating closely with underwriters to resolve discrepancies and confirm state-specific endorsements
- Analyzed new business applications, issued quotes, and processed binders while collaborating with underwriters to resolve discrepancies and confirm state-specific endorsements
- Managed policy databases, responded to client inquiries, and executed premium-bearing endorsements to optimize workflow processes and ensure adherence to strict deadlines
Litigation Specialist
AIG
Alpharetta
03.2014 - 01.2015
- Managed litigation process for claims, overseeing external counsel and strategically handling cases to mitigate losses
- Conducted investigations and coverage analysis to assess claim validity, leading to informed decisions on outcomes
- Streamlined litigation procedures, enhancing efficiency and minimizing exposure to high-risk claims for cost-effective resolutions
Insurance Specialist
Allstate Insurance
Sandy Springs
10.2011 - 08.2013
- Interpreted complex insurance policies across sectors to ensure accurate coverage determination for clients
- Enhanced customer relations to drive referrals and managed account adjustments for billing accuracy
- Processed insurance claims and ensured compliance with company policies.
- Assisted clients in understanding policy options and coverage details.
- Coordinated with underwriters to evaluate risk and determine policy terms.
Insurance Specialist
State Farm
Atlanta
12.2009 - 10.2011
- Interpreted insurance policies to clarify coverage details and advised clients on claim viability based on loss assessments.
- Improved customer satisfaction and drove referrals by processing account adjustments and resolving billing discrepancies through detailed reviews.
- Process insurance applications for clients seeking coverage options.
- Analyze policy details to ensure compliance with regulations and standards.
- Provide expert guidance on claims procedures and documentation requirements.
Sales Professional
Fox Chevrolet
Timonium
08.2004 - 11.2009
- Cultivated client relationships through regular follow-up communications via meetings, email, and phone, fostering loyalty and trust
- Guided clients through vehicle features and functionality post-delivery to improve customer satisfaction and enhance understanding
- Managed negotiations on pricing and delivery terms while advising on financing options, leveraging knowledge of industry trends and competitor offerings
Education
BS - Business Management
Georgia International Business Management
High School diploma -
Skills
- Project Management
- Strategic planning
- Risk Assessment
- Compliance Reporting
- Expense Management
- Billing Reconciliation
- Administrative Office Skills
- MS Office Suites
- Spreadsheet
- Team management
- Team leadership
- Customer Support
- Insurance
Timeline
Manager
Brand Advantage Group llc
10.2023 - 06.2026
Travel Agent
Bank of America
11.2021 - 08.2023
Travel Agency Agent (Remote Role)
World Travel Holdings
09.2019 - 10.2021
WFH Customer Service
Williams Sonoma, Inc.
08.2018 - 01.2019
Underwriter Assistant
Guilford Specialty Group
03.2016 - 12.2017
Litigation Specialist
AIG
03.2014 - 01.2015
Insurance Specialist
Allstate Insurance
10.2011 - 08.2013
Insurance Specialist
State Farm
12.2009 - 10.2011
Sales Professional
Fox Chevrolet
08.2004 - 11.2009
BS - Business Management
Georgia International Business Management