NATALIE CLAY
Atlanta
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Support Specialist
Northside Hospital Atlanta
08.2022 - Current
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Dental Receptionist/Marketing Coordinator
Dental Excellence of Kennesaw
08.2021 - 07.2022
- Provide answers to patient questions
- Register new patients
- Guide patients in filling medical forms at the office to avoid errors and inaccurate information
- Inform patients of the various dental services offered
- Keep financial records of patients' billings
- Confirm appointments and recalls in line with office protocols
- Manage social media accounts including Facebook, Instagram, and the company website.
Inflight Crewmember
JetBlue Airways
02.2017 - 03.2020
- Demonstrated the core values of the company: Safety, Caring, Integrity, Passion, & Fun
- Knowledge of policy and procedures of the company and aircraft
- Makes an excellent impression so the customer comes back
- Attentive & Respectful
- Team Player
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures
- Received and posted weather information and flight plan data, such as air routes or arrival and departure times
- Posted visual display boards and status boards
- Maintained flight and event logs, air crew flying records and flight operations records of incoming and outgoing flights
- Compiled and prepared documentation related to production sequences, transportation, personnel schedules, and purchase, maintenance, and repair orders
- Attended preflight briefings concerning weather, emergency procedures, food and beverage service and passenger count
- Took inventory of headsets, alcoholic beverages and money collected
- Answered telephones and directed calls to appropriate staff
- Performed various clerical and administrative functions, such as ordering and maintaining inventory of supplies
- Worked with coworkers to complete tasks.
Flight Attendant
Mesa Air Group
10.2014 - 06.2016
- Greeted the passenger with a bright smile
- Friendly & Attentive
- Helped passengers finding their seat & assisted them with luggage
- Main priority was to make the flight an excellent remembrance to that they will fly the airline again
- Professional to passenger needs and providing a safe and enjoyable flight experience
- Respectful of all passengers providing information that they may seek about their destination and the airline.
Education
Academy of Dental Assisting
Louisville, KY06.2010
High School Diploma -
Presentation Academy
Louisville, KY05.2008
Skills
- Computer Proficiency
- Customer Service
- Verbal and Written Communication
- Teamwork and Collaboration
- MS Office Proficiency
- Understanding Customer Needs
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Monetary Transactions
- Administrative and Office Support
- Guest Experiences
- Guest Satisfaction
- Policy and Procedure Adherence
- Document and Records Management
- Billing Adjustments and Refunds
Certification
Federal Aviation Administration- Flight Attendant Certificate: 3567707
Timeline
Office Support Specialist
Northside Hospital Atlanta
08.2022 - Current
Dental Receptionist/Marketing Coordinator
Dental Excellence of Kennesaw
08.2021 - 07.2022
Inflight Crewmember
JetBlue Airways
02.2017 - 03.2020
Flight Attendant
Mesa Air Group
10.2014 - 06.2016
Academy of Dental Assisting
High School Diploma -
Presentation Academy
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