NATALIE CRAY
Vidalia
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
VXI Global Solutions LLC
06.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
Planet Fitness
04.2024 - 08.2025
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Beauty Sales Advisor
Sephora
08.2021 - 12.2023
- Utilized sales skills to upsell additional beauty products and services.
- Implemented creative strategies to drive store traffic and maximize sales results.
- Recommended appropriate products based on customer's lifestyle, budget, and preferences.
- Worked closely with marketing teams on special promotions for upcoming holidays.
Deli Clerk
Quickchek
06.2020 - 07.2021
- Provided excellent customer service by greeting customers, answering questions, taking orders and providing product information.
- Prepared sandwiches, salads and other deli items according to recipes.
- Promoted deli specials and new products to customers.
- Took inventory of deli items and restocked shelves when necessary.
Education
High School Diploma -
Morris Knolls High School
06.2021
Skills
- Attention to detail
- Call center experience
- Critical thinking
- Telephone etiquette
- Verbal and written communication
- Data entry
- Active listening
- Call center operations
Timeline
Customer Service Representative
VXI Global Solutions LLC
06.2025 - Current
Front Desk Receptionist
Planet Fitness
04.2024 - 08.2025
Beauty Sales Advisor
Sephora
08.2021 - 12.2023
Deli Clerk
Quickchek
06.2020 - 07.2021
High School Diploma -
Morris Knolls High School
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