Natalie Gates
Newnan,GA
Summary
Experienced Health Information Management Technician with strong attention to detail and a proven ability to accurately review, verify, and maintain critical records. Background includes healthcare document management and military aircraft armament systems, bringing a high level of precision, accountability, and compliance. Skilled in Epic and OnBase systems, HIPAA regulations, and fast-paced operational environments.
Overview
7
7
years of professional experience
Work History
Aircraft Armament Systems
United States Air Force Reserve
02.2025 - Current
- Inspected, maintained, and loaded munitions systems on F-35 Lightning II aircraft in accordance with strict technical and safety standards
- Performed detailed documentation and verification of maintenance actions to ensure accuracy and compliance
- Followed technical orders and regulatory guidance with zero tolerance for error
- Conducted pre- and post-operation inspections to ensure mission readiness
- Collaborated with maintenance and operations teams in high-tempo environments
- Maintained accountability of sensitive equipment and materials
- Demonstrated strong attention to detail, safety awareness, and adherence to compliance standards
Supervisor
UPS
09.2022 - Current
- Supervise daily pre-load operations and support team productivity
- Communicate effectively daily with 50+ personnel to ensure workflow efficiency
- Conduct operational planning and coordinate daily workload distribution
- Generate daily and weekly performance reports and monitor operational metrics
- Promote a collaborative work environment and support employee development with 50+ employees
- Ensure compliance with health and safety regulations
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Document Indexer
Piedmont Atlanta Hospital
06.2022 - Current
- Prepare, scan, and index clinical documents into the OnBase system and transfer records into Epic
- Ensure timely and accurate access to approx 25k patient information to support quality care
- Retrieve, refile, and maintain both electronic and legacy paper records
- Prepare records for off-site storage and maintain organized file systems
- Navigate multiple systems to verify the accuracy and completeness of electronic health records
- Prioritize and manage high-volume document workflows to meet deadlines
- Review claims to ensure billing accuracy and compliance
- Conduct follow-ups with payers and patients regarding outstanding accounts
Process Assistant
Amazon
05.2019 - 06.2022
- Entered and managed data within electronic tracking systems
- Planned and executed operational production goals for teams of up to 50 employees
- Delivered training to associates and leadership both individually and in group settings
- Ensured training compliance and maintained up-to-date certifications
- Developed labor plans and held teams accountable to daily performance goals
- Conducted audits and provided real-time feedback to improve operational performance
- Managed non-inventory supplies and supported site operations
Education
Associate of Science - Health Information Management
West Georgia Technical College
La Grange, GA05-2017
Skills
- Aircraft armament systems
- Aerospace systems
- Electronic systems proficiency
- Conventional systems
- Medical records review and document indexing
- Epic and OnBase systems
- HIPAA privacy and security compliance
- ICD-10-CM, ICD-10-PCS, and CPT familiarity
- Medical terminology, anatomy and physiology, and pharmacology knowledge
- Data entry and electronic record management
- Strong organizational and multitasking skills
- Team collaboration and communication
- OSHA and safety compliance
- Quality assurance and inspection processes
- Technical systems troubleshooting
Timeline
Aircraft Armament Systems
United States Air Force Reserve
02.2025 - Current
Supervisor
UPS
09.2022 - Current
Document Indexer
Piedmont Atlanta Hospital
06.2022 - Current
Process Assistant
Amazon
05.2019 - 06.2022
Associate of Science - Health Information Management
West Georgia Technical College