Natalie Gray
Suwanee
Summary
Dynamic Co-Manager with proven experience in overseeing operations, training teams, and driving customer satisfaction. Recognized for strong problem-solving abilities, attention to detail, and effective communication, contributing to an improved store environment and guest relations.
Overview
5
5
years of professional experience
Work History
Guest Service Associate
RaceTrac, Inc
05.2024 - 05.2026
- Delivered exceptional customer service, providing warm welcomes to guests, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of store environment to enhance customer experience.
- Assisted in inventory management, restocking shelves, and ensuring product availability.
- Processed transactions accurately using point-of-sale systems and proper cash handling to ensure efficient checkout.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Trained new associates on company policies, procedures, and customer service standards.
Co Manager
RaceTrac, Inc
05.2022 - 05.2024
- Oversaw daily operations to ensure efficient store functionality and customer satisfaction.
- Trained and mentored team members on best practices for customer service and sales techniques.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Developed staff schedules to align with peak business hours and maintain operational efficiency.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Shift Leader
RaceTrac
12.2020 - 05.2022
- Supervised team of associates to ensure compliance with operational standards and safety protocols.
- Collaborated with management to refine operational processes, enhancing efficiency in daily store operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Education
Bachelor of Arts - English, Law And Ethics
Georgia State University
Atlanta, GA05-2027
High School Diploma -
Lambert High School
Suwanee, GA05-2019
Skills
- Patience and composure
- Complaint handling
- Problem-solving abilities
- First aid training
- Professional appearance
- Maintenance requests
- Cash handling experience
- Customer service
- Detail-oriented
- Inventory monitoring
- Clear communication
- Teamwork and collaboration
Accomplishments
NACS Future Fund Scholarship Recipient — Selected as 1 of 16 students nationwide; attended the NACS Trade Show in Chicago
Timeline
Guest Service Associate
RaceTrac, Inc
05.2024 - 05.2026
Co Manager
RaceTrac, Inc
05.2022 - 05.2024
Shift Leader
RaceTrac
12.2020 - 05.2022
Bachelor of Arts - English, Law And Ethics
Georgia State University
High School Diploma -
Lambert High School