Natalie Kaiser

Assisted in maintaining quality assurance as outlined in applicable regulations.

Developed positive relationships with patients to promote comfort during the collection process.

Implemented the best practices for infection control within the mobile phlebotomy enviroment.

Documented all activites related to specimen collection accurately and efficiently.

Demonstrated expertise in drawing blood from patients of all ages.

Managed multiple assignments simultaneously while meeting performance expectations.

Performed additional duties as assigned by supervisor or manager, such as medical records management tasks.

Exhibited excellent communication skills when working with physicians, nurses, and other healthcare professionals.

Checked paperwork for completeness and accuracy og information.

Crossed-trained in other areas to meet needs of business.

Used handheld system to identify patients, indicate specimen collection status, and generate specimen collection.

Developed a thorough understanding of labatory protocol and procedure for collecting patient samples.

Verified laboratory requistion forms against specimen tubes to reduce errors.

Kept lab logs, reference materials, and other important data up to date.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
• Enhanced customer experience with engaging conversations and personalized drink recommendations.