Natalie Micola
Bonaire
Summary
Compassionate and energetic employee with extensive experience in patient care and documentation. Proficient in managing appointment scheduling and educating patients, contributing to improved treatment outcomes and patient satisfaction. Able to work successfully in a fast-paced setting while maintaining a calm and reassuring personality.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
CallBoss
Bonaire, GA
02.2024 - Current
- Assisted customers with inquiries, resolving issues efficiently to enhance satisfaction.
- Managed high-volume call queues, ensuring timely responses and service excellence.
- Utilized CRM software to track interactions, maintaining accurate customer records.
- Collaborated with team members to improve service processes and share best practices.
Certified Ophthalmic Assistant
Florida Eye Clinic
Ocoee, FL
08.2022 - 02.2023
- Assisted in patient exams, ensuring accurate data collection and documentation.
- Collaborated with ophthalmologists to develop treatment plans based on patient assessments.
- Educated patients on eye care procedures and post-operative instructions for optimal recovery.
- Managed appointment scheduling and follow-up communications to enhance patient experience.
- Supported retinal specialists and ophthalmologists with in-office intravitreal injections and minor surgical procedures.
Certified Ophthalmic Assistant
Eyesight Associates
Warner Robins, GA
05.2012 - 05.2020
- Documented patient histories and ocular assessments, ensuring accuracy in medical records.
- Conducted preliminary diagnostic tests, interpreting results for physician review and action.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Maintained optical equipment, ensuring functionality and compliance with safety standards.
Education
High School Diploma -
Houston County Career And Technology Cenert
Warner Robins, GASkills
- Motivation and initiative
- Prescription verification
- Medical history taking
- Ophthalmic scribe
- Eye pressure monitoring
- Ophthalmic patient care
- Chart documentation
- Patient care
- Patient education
Accomplishments
Consistently recognized as employee of the month across several organizations for steadfast commitment to operational excellence.
Timeline
Customer Service Specialist
CallBoss
02.2024 - Current
Certified Ophthalmic Assistant
Florida Eye Clinic
08.2022 - 02.2023
Certified Ophthalmic Assistant
Eyesight Associates
05.2012 - 05.2020
High School Diploma -
Houston County Career And Technology Cenert