NATALIE POWELL
Augusta,GA
Summary
Employee Relations Manager with 15+ years of expertise in resolving workplace concerns and enhancing employee relations. Known for streamlining complaint handling procedures, leading to significant reductions in repeat complaints and open cases. Demonstrates a visionary approach to fostering team collaboration and implementing strategic HR initiatives that drive operational efficiency and improve company reputation. Dedicated to reinforcing company policies for handling performance and behavioral issues. Excellent research, dispute resolution, and solution development skills.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Employee Relations Manager
GXO Logistics
07.2021 - 06.2024
- Conducted thorough investigations into allegations of misconduct or policy violations, ensuring fair outcomes for all parties involved.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Spearheaded initiatives aimed at improving manager-employee communications, fostering greater trust between team members across the organization.
- Provided guidance to management on navigating complex employee issues, resulting in fewer legal disputes and grievances.
- Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies.
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Promoted harmonious working climate to boost morale and productivity.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Liaised between multiple business divisions to improve communications.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Resolved conflicts and disputes through mediation and negotiation, fostering a positive work environment.
HR Manager
GXO Logistics
01.2020 - 07.2021
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
HR Manager
O'Reilly Auto Parts Distribution Center
08.2015 - 01.2020
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company's values.
- Managed employee disputes by employing conflict resolution techniques.
- Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
HR Supervisor
Quality Custom Distribution
11.2011 - 06.2015
- Managed employee relations issues, resulting in improved workplace morale and minimized turnover rates.
- Collaborated with department managers on workforce planning efforts, identifying staffing needs, and ensuring appropriate resource allocation.
- Provided ongoing training opportunities for staff members, fostering professional development and career advancement.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Implemented performance management systems to improve employee productivity and job satisfaction.
- Facilitated open communication channels between employees and management, promoting a positive work environment.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
HR Generalist
Alamo Area Council of Governments
03.2009 - 10.2011
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
- Conducted thorough job analyses to create accurate job descriptions for various roles within organization.
Education
BBA - Human Resource Management
The University of Texas At San Antonio
05.1997
Associates Business -
Central Texas College
05.1993
Skills
- Workplace Investigations/ Employee Relations
- HR analytics/ Data-driven decision-making
- Case analysis
- Coaching and Mentoring
- Employment law compliance
- HR Background
- Disciplinary Actions
- Technology proficiency
- Disciplinary action/Terminations
- Report Writing/Court Ready
Certification
- PHR - Professional Human Resources 2015-2025
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Employee Relations Manager
GXO Logistics
07.2021 - 06.2024
HR Manager
GXO Logistics
01.2020 - 07.2021
HR Manager
O'Reilly Auto Parts Distribution Center
08.2015 - 01.2020
HR Supervisor
Quality Custom Distribution
11.2011 - 06.2015
HR Generalist
Alamo Area Council of Governments
03.2009 - 10.2011
BBA - Human Resource Management
The University of Texas At San Antonio
Associates Business -
Central Texas College
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