Natalie Tran
Suwanee
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in any role.
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
3
3
years of professional experience
Work History
Host
Mikado Sushi
Buford, GA
05.2025 - 08.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlist and reservations, optimizing table turnover efficiency.
- Communicated guest needs to kitchen and service staff for seamless operations.
- Trained new hosts on operational procedures and customer service standards.
- Handled customer inquiries and concerns, enhancing overall dining experience.
- Assisted in maintaining cleanliness and organization of host stand area.
- Collaborated with team members to improve seating efficiency during peak hours.
- Contributed to menu knowledge sessions, promoting upselling techniques among staff.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Host
Taco Mac, Suwanee
Suwanee
03.2022 - 08.2024
- Delivered exceptional guest service by accommodating requests, including those outside typical responsibilities.
- Managed guest seating efficiently while maintaining a friendly demeanor, even in challenging situations.
To Go Specialist
Taco Mac, Suwanee
Suwanee
03.2022 - 08.2024
- Efficiently processed orders and greeted guests with hospitality, ensuring a welcoming experience.
- Multitasked effectively by balancing hosting duties with to-go order management, enhancing service efficiency.
Education
Undergraduate - Health Sciences
Georgia State University
Atlanta, GA05-2027
High school Diploma - undefined
North Gwinnett High School
Suwanee, GA05-2023
Skills
- Customer service
- Communication skills
- Multitasking skills
- Adaptable to change
- Hospitality and accommodation
- Positive and professional
- Customer service expertise
- Effective time management
- Multitasking proficiency
- Team collaboration
Accomplishments
* Self led a philanthropy week and raised $3,800 for the Arthritis Foundation
Timeline
Host
Mikado Sushi
05.2025 - 08.2025
Host
Taco Mac, Suwanee
03.2022 - 08.2024
To Go Specialist
Taco Mac, Suwanee
03.2022 - 08.2024
High school Diploma - undefined
North Gwinnett High School
Undergraduate - Health Sciences
Georgia State University
AWARDS
National Honors Society, Honor Roll
Georgia State University Dean's List - Fall 23'- Spring 25'