NATALIE WASHINGTON
Columbus
Summary
Recent graduate with a strong background in healthcare management and practical experience gained through academic projects and internships. Demonstrates exceptional teamwork, problem-solving, and time-management skills. Ready to begin a career and make significant contributions with unwavering commitment and drive.
Overview
10
10
years of professional experience
Work History
INTEGRATED SERVICES SPECIALIST OPERATIONS
CVS HEALTH
11.2021 - Current
- Follows established procedures to execute routine business support tasks for the Integrated Services function under general supervision.
- Develops effective relationships with all team members to ensure daily communication to resolve issues and prevent delays in service.
- Determines the appropriateness of claim status for basic pending claims and initiates corresponding action.
- Investigates and resolves outstanding customer issues related to enrollment, accounts receivable, and claims payments.
- Takes direction to execute techniques, processes, and responsibilities
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
RECONCILIATION SPECIALIST
AFLAC
08.2021 - 01.2025
- Uploads and applies all received funds to the appropriate policy holder or account via Aflac systems and mainframe
- Prepares daily deposits to the various partnered financial institutions in adherence to all regulatory guidelines.
- Reduced financial discrepancies by diligently reviewing account statements and identifying errors.
- Improved efficiency in reconciling accounts with a consistent track record of meeting deadlines.
- Monitored compliance with company policies and regulatory requirements throughout all stages of the reconciliation process.
- Participated in cross-functional projects aimed at improving overall organizational performance within the finance department.
- Supported audit processes by providing timely and accurate documentation related to account reconciliations.
BENEFIT VERIFICATION SPECIALIST
AmerisourceBergen
11.2020 - 08.2021
- Conducted thorough benefits verification for patients and ensured accurate and timely insurance coverage information
- Communicated with insurance companies to obtain up-to-date benefits and eligibility information
- Maintained detailed records of benefit verification activities and ensured compliance with company policies and procedures
- Identified and resolved discrepancies in insurance coverage to prevent claim denials and delays in payment
- Worked closely with the billing department to ensure accurate submission of insurance claims and verification of benefits
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Reduced claim denials with thorough insurance eligibility assessments prior to service provision.
- Expedited claim approvals by promptly submitting necessary documentation to insurance providers.
FINANCIAL ANALYST
Anthem
01.2017 - 06.2020
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Performed financial modeling and leveraged Excel for data analysis.
- Collaborated with cross-functional teams to streamline budgeting processes and improve financial controls.
- Collaborated with cross-functional teams to optimize budgets, resulting in improved resource allocation.
- Performed daily through finance system such as WGS/RECON/CS90 and VRRT.
- Facilitated smoother internal audits, standardizing documentation and evidence collection procedures.
BANKING CUSTOMER SERVICE REPRESENTATIVE
Synovus
06.2016 - 11.2016
- Provides banking and financial services via telephone to customers
- Provide service using different programs like Salesforce, IBS Insight, and FIS
- Provides banking services and promotes additional banking products
- Assist with maintenance on accounts, personal or business
- Perform banking needs with bank tellers and personal bankers
CUSTOMER SERVICE REPRESENTATIVE II
Kelly Services/AFLAC
01.2015 - 06.2016
- Ensure to provide excellent customer service through phone, e-mail, chat, etc
- In timely and accurate manner
- Serve as liaison between customer support team, management and customer to improve customer service and business productivity
- Analyze customer complaints and provide appropriate corrective actions
- Assisted customers with status of claims, reissue checks and researched claims
- Assisted with Short Term Disability, Vision, Dental, Med Supplement, Accident, Cancer & Hospital claims
Education
Bachelor of Science - Health Care Management
University of Phoenix
Columbus, GA12.2024
Skills
- Accounts Reconciliation
- Advanced Excel Skills
- Financial reporting
- Financial Account Reconciliation
- Tax preparation
- GAAP knowledge
- Medical terminology
- Billing
- Salesforce Implementation
- Healthcare analytics
- Medical coding
- Software application proficiency
- Documentation management
- Electronic health records management
Timeline
INTEGRATED SERVICES SPECIALIST OPERATIONS
CVS HEALTH
11.2021 - Current
RECONCILIATION SPECIALIST
AFLAC
08.2021 - 01.2025
BENEFIT VERIFICATION SPECIALIST
AmerisourceBergen
11.2020 - 08.2021
FINANCIAL ANALYST
Anthem
01.2017 - 06.2020
BANKING CUSTOMER SERVICE REPRESENTATIVE
Synovus
06.2016 - 11.2016
CUSTOMER SERVICE REPRESENTATIVE II
Kelly Services/AFLAC
01.2015 - 06.2016
Bachelor of Science - Health Care Management
University of Phoenix
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