Natalie Williams
Atlanta
Overview
3
3
years of professional experience
Work History
IT Help Desk Student Worker
Oglethorpe University
01.2025 - 04.2025
- Provided technical support to students and faculty via phone and in-person.
- Diagnosed and resolved software, hardware, and account issues.
- Managed ticketing system and documented solutions to improve efficiency.
Baker & Cashier
Crumbl Cookie
07.2022 - 08.2022
- Prepared and baked large batches of cookies to company standards.
- Decorated and packaged cookies for customer orders.
- Operated the cash register, processed transactions, and assisted customers.
- Maintained a clean and organized kitchen environment.
Education
Bachelor of Science - Physics, Minor in Computer Science
Oglethorpe University
Atlanta, GA08-2026
Skills
- Programming: Python, JavaScript
- Tools & Platforms: Git/GitHub, Jupyter Notebook, VS Code
- Technical: Troubleshooting (Windows/Mac), basic networking, computer hardware/software support
- Other: Team collaboration, technical communication, problem-solving
Languages
English (Fluent)
Timeline
IT Help Desk Student Worker
Oglethorpe University
01.2025 - 04.2025
Baker & Cashier
Crumbl Cookie
07.2022 - 08.2022
Bachelor of Science - Physics, Minor in Computer Science
Oglethorpe University