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Natalie Williams
Atlanta
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Overview
3
3
years of professional experience
Work History
IT Help Desk Student Worker
Oglethorpe University
Brookhaven, GA
01.2025 - 04.2025
Provided technical support to students and faculty via phone and in-person.
Diagnosed and resolved software, hardware, and account issues.
Managed ticketing system and documented solutions to improve efficiency.
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Baker & Cashier
Crumbl Cookie
Snellville, GA
07.2022 - 08.2022
Prepared and baked large batches of cookies to company standards.
Decorated and packaged cookies for customer orders.
Operated the cash register, processed transactions, and assisted customers.
Maintained a clean and organized kitchen environment.
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Education
Bachelor of Science - Physics, Minor in Computer Science
Oglethorpe University
Atlanta, GA
08-2026
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Skills
Programming: Python, JavaScript
Tools & Platforms: Git/GitHub, Jupyter Notebook, VS Code
Technical: Troubleshooting (Windows/Mac), basic networking, computer hardware/software support
Other: Team collaboration, technical communication, problem-solving
Languages
English (Fluent)
Timeline
IT Help Desk Student Worker
Oglethorpe University
01.2025 - 04.2025
Baker & Cashier
Crumbl Cookie
07.2022 - 08.2022
Bachelor of Science - Physics, Minor in Computer Science
Oglethorpe University