Natalya Brown

• • Assisted 60–80 members daily with benefit verification, claims inquiries, eligibility reviews, and healthcare-related concerns.
• Resolved customer issues using effective communication and problem-solving techniques, enhancing member experiences.
• Provided exceptional support to members regarding health plan inquiries and benefits.

Educated members on policy details, claims processes, and coverage options.

• Maintained accurate documentation of member interactions, ensuring HIPAA compliance and confidentiality to protect member information.

• Researched complex account issues across multiple systems and provided effective resolutions that improved member satisfaction.

• Processed and reviewed healthcare documentation, ensuring accuracy, completeness, and compliance with organizational guidelines.

• Achieved productivity and quality goals while managing high-volume workload in fast-paced, service-driven environment, supporting operational efficiency.

• Delivered customer support and account assistance, enhancing customer satisfaction.
• Researched and resolved customer concerns, contributing to improved retention rates.
• Maintained accurate documentation and account records, ensuring compliance and efficiency.
• Met performance and productivity goals in a fast-paced environment.

• Assisted customers, processed transactions, and maintained dining operations.
• Balanced responsibilities to enhance guest experiences.
• Supported opening and closing procedures, managed inventory, ensured sanitation standards.

• Supervised team members while overseeing daily operations to maintain service quality.
• Managed cash handling, safe counts, and inventory control to ensure financial accuracy.
• Trained employees to comply with company standards and enhance operational efficiency.