Natalya Cope
Newnan
Summary
Service-oriented individual with several years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures.
Overview
8
8
years of professional experience
Work History
Warehouse Worker
Amazon
2025.03 - Current
- Transported goods to designated areas within the warehouse facility.
- Maintained accurate inventory records using computerized tracking systems.
- Identified discrepancies between physical count and computer data.
- Inspected damaged goods prior to disposal or return to vendor.
- Organized warehouse space for efficient storage of products.
- Collaborated closely with other departments on special projects as needed.
- Provided assistance in loading and unloading containers from ships and trains.
- Received and tracked incoming inventory shipments.
Cash Recycle Specialist
Hms
2024.09 - 2025.03
- Ensuring the safety and security of customer and bank assets by adhering to bank policies, operational controls, and regulatory procedures
- Recording transactions into the banking system and producing computer-generated receipts
- Processing deposits, withdrawals, and other financial interactions for savings and commercial accounts
- Make sure ATMs are filled throughout the day and perform maintenance on ATMs
Rural Carrier Associate
USPS
2024.06 - 2024.08
- Delivered mail and packages to customers along a specific route, which can include small roads and farm routes
- Collected mail and packages along assigned routes
- Interacted with customers, answering questions, having recipients sign for packages, and selling stamps, supplies, and money orders
- Ensured vehicle is clean and perform minor maintenance as needed
- Also adhered to all safety regulations and laws for using a vehicle and delivering packages
- Worked part time, filling in for full-time rural carriers when they are on vacation or have days off
- Also required to be available on short notice
Receptionist
Southeast Animal Eye Clinic
2024.05 - 2024.06
- Welcomed visitors and directed them to the appropriate person or office
- Answered and transferred calls to the correct person, taking messages, and providing general information
- Scheduled/rescheduled appointments
- Kept the reception area and common areas clean and tidy
- Performed basic filing, recordkeeping, faxing, transcribing, and other clerical tasks
- Responded to customer inquiries in a polite and timely manner, and helping clients or customers with questions
Member Service Representative
Atlanta Postal Credit Union
2024.01 - 2024.05
- Answered questions about products, services, memberships, sales, orders, and more
- Opened online memberships
- Performed maintenance on member accounts
- Provided information about eligibility requirements, services, and the credit union
- Promoted products and services to members
- Solved problems and offered guidance to members
- Collaborated with coworkers to improve the customer experience and department
- Required to meet daily and monthly performance quotas
Card Service Representative
Delta Community Credit Union
2022.05 - 2023.10
- Process applications and/or requests for ATM, Debit and Credit Cards
- Perform maintenance and/or updates on the plastic card products offered
- Process payments, limit increases and decreases and setting travel plans for cardholders
- Process Replacement/New card request
Hybrid Member Service Representative
Delta Community Credit Union
2019.01 - 2022.05
- Answered questions about products, services, memberships, sales, orders, and more
- Opened online memberships
- Performed maintenance on member accounts
- Provided information about eligibility requirements, services, and the credit union
- Promoted products and services to members
- Solved problems and offered guidance to members
- Collaborated with coworkers to improve the customer experience and department
- Required to meet daily and monthly performance quotas
- Processed Loan applications/answered questions about various loans
- Conduct dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc)
- Assess customer needs and introduce new products and services (credit cards, saving bonds etc)
- Make sales referrals, suggest alternate channels and cross-sell products and services
- Comply with regulatory requirements
- Manage risk in every transaction and detect fraudulent transactions to prevent losses
- Resolve customers’ issues and provide relevant information
Teller
Delta Community Credit Union
2017.08 - 2019.01
- Conduct dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc)
- Assess customer needs and introduce new products and services (credit cards, saving bonds etc)
- Make sales referrals, suggest alternate channels and cross-sell products and services
- Comply with regulatory requirements
- Manage risk in every transaction and detect fraudulent transactions to prevent losses
- Resolve customers’ issues and provide relevant information
Education
High School Diploma -
Northgate
Newnan, GASkills
- Microsoft
- Customer service
- Management/training
- Team player
- Ambitious
- Warehouse organization
- Data entry
- Regulatory compliance
- Safety procedures
- Team collaboration
- Problem solving
- Time management
- Shipping and receiving
- Inventory management
- Communication skills
- Attention to detail
- Technical troubleshooting
- Load handling
Timeline
Warehouse Worker
Amazon
2025.03 - Current
Cash Recycle Specialist
Hms
2024.09 - 2025.03
Rural Carrier Associate
USPS
2024.06 - 2024.08
Receptionist
Southeast Animal Eye Clinic
2024.05 - 2024.06
Member Service Representative
Atlanta Postal Credit Union
2024.01 - 2024.05
Card Service Representative
Delta Community Credit Union
2022.05 - 2023.10
Hybrid Member Service Representative
Delta Community Credit Union
2019.01 - 2022.05
Teller
Delta Community Credit Union
2017.08 - 2019.01
High School Diploma -
Northgate