Natalya Turner
Smyrna
Summary
Professional attitude with experienced knowledge in project management, sales, leadership and financial account management. Strong work ethics, detailed oriented with a competitive drive in analytical and critical thinking skills. Highly skilled in Microsoft Office, Excel, Word, PowerPoint and Outlook. Great innovative problem-solving skills, confident and driven.
Overview
19
19
years of professional experience
Work History
Flight Attendant
Southwest Airlines
06.2014 - 09.2023
- Attend preflight briefings on details of the flight
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Project Manager
Zuri X Alaia Luxury Eyelash Extensions
03.2014 - 01.2018
- Providing quality service in project management
- Inventory specialist and online vendor
- Performing administrative task in relation to operational and HR activities
- Manage coordinate and planning of monthly meetings
- Optimizing and managing all reporting process for the billing department, overseeing and building longevity clientele,
- Appointment scheduling and strategizing financial payment
- Preparing excel, PowerPoint and word document for students and class teachings, advertising campaigns, and planned meetings and trade-inside sales and cold calling.
- Analyzed project performance data to identify areas of improvement.
- Recruited and oversaw personnel to achieve performance and quality targets
Process Improvement Associate
RJ Associates
09.2008 - 03.2014
- Work with Business Consultants and Process Improvement Engineers to map current and future state processes for organizations that want to improve the speed and quality of their key business or operations process
- Monitored and reported on process performance to verify compliance with established standards.
- Determined and recommended methods to implement improvement opportunities.
- Conducted training and applied change management to achieve desired outcomes.
- Evaluated staff performance and provided coaching to address inefficiencies.
Customer Service Waitress/Bartender
Hooters Restaurant
10.2007 - 09.2013
- Responsible for table and bar management along with customer service for a dynamic restaurant chain
- Provide quality services to restaurant clients, while managing table and bar profit for the company.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Retail Manager and Sales Associate
Bella Scarpa
05.2007 - 10.2007
- Responsible for retail sales and management of 10 retail employees
- Average weekly sales revenues greater than $10,000.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained and supervised new employees to use selling strategies and apply best practices.
Retail Sales Associate
Marty's Clothing
05.2004 - 05.2007
- Responsible for retail sales, generating a monthly average of $15,000 in sales revenues
- Developed creative ways to promote new clothing items and appeal to various age groups.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelor of Science -
American International University
Atlanta, GA04.2013
High School Diploma -
Robert E. Lee High School
Montgomery, AL06.2007
Skills
- MS Office
- Project Management
- Compliance Monitoring
- Customer Service
- Guest Relations Management
- Team Collaboration
References
Furnished upon request
Timeline
Flight Attendant
Southwest Airlines
06.2014 - 09.2023
Project Manager
Zuri X Alaia Luxury Eyelash Extensions
03.2014 - 01.2018
Process Improvement Associate
RJ Associates
09.2008 - 03.2014
Customer Service Waitress/Bartender
Hooters Restaurant
10.2007 - 09.2013
Retail Manager and Sales Associate
Bella Scarpa
05.2007 - 10.2007
Retail Sales Associate
Marty's Clothing
05.2004 - 05.2007
Bachelor of Science -
American International University
High School Diploma -
Robert E. Lee High School
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