Natasha Bezon
Winder
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, and can quickly learn and apply new skills. Committed to employing these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Deposit & Support Services Specialist II
Peach State Federal Credit Union
07.2021 - Current
- Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions
- Managed high-stress situations effectively, maintaining professionalism under pressure while getting reports completed in a timely manner
- Provided backup to 7 other deposit operations specialists
- Processed daily work for 4 other credit unions that employ Peach State to handle their back office work
- Balance General Ledgers on daily reports
- Processed Payroll checks
- Processed Payroll deductions
- Processed IRA distributions, deposits, transfers
- Processed IRA death claims
- Mentored junior team members, fostering a positive work environment that encouraged professional growth
- Processed levies, bankruptcies, and garnishment requests
- Processed Subpoena requests
- Assisted members with banking needs and inquiries
- Executed wire transfers, stop payments and account transfers
Loan Processer
Peach State Federal Credit Union
03.2016 - 07.2021
- Facilitated clear communication with members by explaining loan processes and requirements
- Scheduled meetings with members to streamline the application process
- Identified and resolved discrepancies in loan applications for smoother processing
- Reviewed loan applications for accuracy by verifying necessary documentation
- Worked with members via telephone to answer questions, process transactions, and resolve issues
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants
- Set up and completed loan submission packages
- Prepared documents for underwriting by verifying client income, credit reports, and other information
- Promoted a positive work environment through effective communication skills and teamwork initiatives
- Increased members satisfaction with timely responses to inquiries and providing thorough explanations of loan processes
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process
- Developed and maintained relationships with members and loan officers to establish smooth loan process
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner
- Handled any conditions sent from underwriting departments
- Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues'' work
- Processed loan applications and monitored progress from start to finish
Member Service Advisor
Peach State Federal Credit Union
01.2013 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved member complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for members
- Responded to member requests for products, services, and company information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Developed rapport with members through active listening skills, leading to higher retention rates and positive feedback
- Enhanced member loyalty by offering personalized solutions tailored to individual needs
- Participated in training programs to enhance product knowledge and member service skills
- Investigated and resolved member inquiries and complaints quickly
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Trained new personnel regarding company operations, policies and services
Head Teller/Customer Service Rep
Regions Bank
03.2005 - 08.2012
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day
- Oversaw currency shipments and deposits while adhering to strict safety guidelines
- Replenished ATM funds in empty canisters prior to validation process
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure
- Answered inquiries regarding checking and savings accounts and other related products
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction
- Introduced customers to other bank team members to help meet financial needs
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions
- Created teller schedule to keep weekly and weekend shifts properly staffed
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours
- Strengthened client relationships through exceptional service and proactive identification of financial needs
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation
- Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures
- Ensured a secure working environment by adhering to strict security protocols and conducting regular audits
- Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike
- Served as a trusted resource for colleagues on complex transactions or challenging customer situations
- Collaborated with branch management to develop strategies for reaching sales targets and improving overall performance
- Recognized and prevented fraudulent activities and suspicious transactions
- Managed daily bank operations by processing customer transactions and providing exceptional customer service
- Assisted customers with banking needs and inquiries
- Processed wide variety of retail banking transactions for personal and commercial customers
Education
High School Diploma -
Robert S. Alexander High School
Douglasville, GA05-2002
Skills
- Remote support
- Ticketing system expertise
- Call center experience
- Stress tolerance
- Workload management
- Follow-up skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Listening skills
- Attention to detail
Timeline
Deposit & Support Services Specialist II
Peach State Federal Credit Union
07.2021 - Current
Loan Processer
Peach State Federal Credit Union
03.2016 - 07.2021
Member Service Advisor
Peach State Federal Credit Union
01.2013 - 03.2016
Head Teller/Customer Service Rep
Regions Bank
03.2005 - 08.2012
High School Diploma -
Robert S. Alexander High School
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