NATASHA CROCKETT
Atlanta
Summary
Dedicated Mental Health Technician and Unit Secretary with extensive expertise in patient intake, appointment management, and administrative support. Committed to delivering compassionate care and fostering a seamless clinic environment to elevate patient satisfaction and streamline healthcare operations.
Overview
18
18
years of professional experience
Work History
Chiropractic Office Assistant
Hurt 911 Injury Centers
Atlanta
10.2024 - Current
- Managed patient scheduling and appointment confirmations for efficient clinic operations.
- Assisted with patient intake by collecting medical histories and insurance information.
- Maintained cleanliness and organization of treatment rooms and waiting areas.
- Coordinated communication between patients and healthcare providers to enhance patient experience.
- Handled administrative tasks, including filing patient records and updating databases.
- Supported billing processes by verifying insurance benefits and processing payments.
- Educated patients on office policies, treatment plans, and follow-up procedures.
- Collaborated with staff to ensure compliance with safety protocols and regulations.
- Provided support to the chiropractor with patient care needs.
- Assisted with administrative tasks such as filing, faxing, scanning documents and mailing letters.
- Responded to inquiries from potential new patients in a timely manner.
- Verified insurance coverage for treatments.
- Provided excellent customer service to ensure satisfaction of all clients.
- Greeted patients and collected patient information.
- Organized patient files and maintained accurate records.
- Attended staff meetings regularly to stay informed about updates within the practice.
- Assisted with marketing activities such as distributing flyers or creating promotional materials.
- Maintained inventory of medical equipment used in the office.
- Performed light office cleaning duties including vacuuming, dusting furniture and emptying trash cans.
- Transported patients to other areas of the clinic when necessary.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Prepared treatment rooms before patients arrived for their appointment.
- Handled billing inquiries from patients or insurance companies.
- Answered phones, scheduled appointments and managed calendars.
- Maintained a clean and organized work area for optimal efficiency.
- Managed scheduling systems to ensure efficient use of time slots available for appointments.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
- Assisted with referrals and prepared medical records for patients.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Managed front office customer service, appointment management, billing, and administration tasks to ensure seamless operations.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Completed relevant insurance and other claim forms.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
- Arranged hospital admissions for patients.
- Interviewed patients to complete case histories and intake forms.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Ordered and maintained supply inventory for medical office.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Collaborated with multi-disciplinary staff to support improved patient care and faster response times.
- Routed laboratory or diagnostic results to appropriate staff.
Private Duty Case: Home Health Aide
Able to Assist
Riverdale
05.2014 - Current
- Facilitated development of daily living skills for residents in group setting.
- Oversaw resident well-being throughout the day, ensuring safety and comfort.
- Assisted patients with basic and immediate needs.
- Transfer residents to dining area, assist with eating
- Create activities and crafts for residents continuing activity and mobility
- Updating any incidents that may occur.
- Great communication skills with team members and family members
- Answered phones to facilitate communication.
Unit Secretary (Emergency Room Department)
Piedmont Hospital
Atlanta
01.2022 - 09.2024
- Coordinated consultations with doctors to ensure timely patient care.
- Managed telephone communications and organized nurse's station to enhance workflow.
- Ensured patient safety during one-on-one care by monitoring conditions and responding promptly to needs.
- Supported patients in meeting essential needs.
- Strong interpersonal and communication skills
- Tested patient's blood glucose levels.
- Organized and directed therapeutic groups.
- Managing office and medical supplies for the department
Unit Secretary/Mental Health Technician
Wellstar Atlanta Medical Center
Atlanta
03.2008 - 12.2021
- Organized and directed therapeutic groups to enhance patient engagement and support recovery.
- Monitored patient safety during one-on-one supervision to promote a secure environment.
- Assisted patients with basic and immediate needs.
- Tested patient's blood glucose levels.
- Called in consultations to doctors.
- Ordered unit and patient care supplies to ensure timely availability for treatments.
- Received telephone calls and maintained order at the nurse's station.
- Interviewed potential new hires.
Education
Medical Assistant Certificate - Medical Secretary with Computers, Clinical Secretary with Computers
J.H. Thompson Academies
Erie, PA03-1995
Diploma - General Academics, typing shorthand
Academy High School
Erie, PA06-1990
Skills
- Chiropractic techniques
- Patient assessment
- Oral and topical medication administration
- Patient intake
- Patient scheduling
- Appointment management
- Record keeping
- Insurance verification
- HIPAA compliance
- Office administration
- Customer relationship management
- Mental health proficiency
- Meal preparation
- Attention to detail
- Time management
- Problem solving
- Team collaboration
- Interpersonal communication
- Administrative support
- Compassionate care
Licenses And Professional Membership
- Basic Life Support/CPR Certified via the American Heart Association
- A.V.A.D.E Certified
Timeline
Chiropractic Office Assistant
Hurt 911 Injury Centers
10.2024 - Current
Unit Secretary (Emergency Room Department)
Piedmont Hospital
01.2022 - 09.2024
Private Duty Case: Home Health Aide
Able to Assist
05.2014 - Current
Unit Secretary/Mental Health Technician
Wellstar Atlanta Medical Center
03.2008 - 12.2021
Medical Assistant Certificate - Medical Secretary with Computers, Clinical Secretary with Computers
J.H. Thompson Academies
Diploma - General Academics, typing shorthand
Academy High School