NATASHA LUNA-HUERTA
ROSSVILLE
Summary
Results-oriented hospitality professional prepared to excel in guest services. Known for effectively addressing guest concerns and consistently delivering high-quality service. Reliable team player with flexible approach, fostering collaboration and adapting to dynamic environments. Expertise in interpersonal communication and conflict resolution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Service Associate
PMC
03.2025 - Current
- Greeted customers in a friendly and professional manner, providing them with product information and assistance.
- Utilized problem-solving skills to resolve conflicts between customers or staff members in a diplomatic way.
- Implemented strategies to reduce wait times at checkout counters during busy periods.
Team Member
Pizza Hut
11.2024 - 03.2025
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Greeted customers and answered questions regarding products and promotions.
- Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously.
Customer Service Representative
The Ephriam Group Insurance
11.2023 - 02.2025
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty.
- Assisted with training and mentoring new team members.
- Assisted customers with product selection by providing detailed information about available products and services.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Updated and maintained database with accurate customer information and timely data entry.
Sales Associate
Calvin Klein
10.2020 - 01.2021
- Greeted customers warmly and offered assistance to customers to find and select products.
- Performed cleaning tasks, keeping store neat and organized.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Organized merchandise displays to promote higher levels of customer engagement.
- Tagged new merchandise for sale and updated signs.
- Introduced promotions and sale opportunities, enticing customers.
Education
Certification in Leadership -
Free Chapel College
GAINESVILLE05.2025
High School Diploma - undefined
East Lee County High School
Lehigh Acres05.2023
Skills
- Patience and composure
- Concierge & Hospitality service
- Customer service
- Computer skills & Data entry
- Detail-oriented
- Flexible schedule
- Financial transactions
- Teamwork
- Multitasking
- Problem-solving
- Time management
- Effective communication & Active listening
Certification
- -Licensed Limited Sub-Agent Casualty & Property (Eff. 08/06/2024 Exp. 03/31/2026)
LANGUAGES
Spanish
Bilingual
raised in a Hispanic household
Timeline
Guest Service Associate
PMC
03.2025 - Current
Team Member
Pizza Hut
11.2024 - 03.2025
Customer Service Representative
The Ephriam Group Insurance
11.2023 - 02.2025
Sales Associate
Calvin Klein
10.2020 - 01.2021
High School Diploma - undefined
East Lee County High School
Certification in Leadership -
Free Chapel College