Natasha Pontoo
Atlanta,GA
Summary
Experienced bartender with a proven track record of success in fast-paced hospitality settings. Adept at improving guest satisfaction and optimizing bar operations. Skilled in handling POS transactions, managing inventory, and presenting beverages in an appealing manner. Consistently drives sales and enhances service efficiency. Known for creating team-oriented environments that boost staff morale and operational productivity.
Overview
10
10
years of professional experience
Work History
Bartender
Lemon Butter Seafood
05.2024 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
Bartender
MONTICELLO
05.2021 - 04.2024
- Managed cash and billing with precision, ensuring register accuracy
- Streamlined bar operations to enhance customer service
- Boosted sales through innovative beverage presentation and upselling techniques
- Increased customer satisfaction by optimizing bar workflow
BOTTLE GIRL
ESCOBAR
01.2019 - 01.2021
- Increased sales significantly by upselling higher-end products to customers
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations
- Processed orders and facilitated customer payments using POS system
- Boosted venue revenue by strategically promoting premium products
Server
Kuroshio Restaurant and Lounge
06.2015 - 11.2018
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Set positive tone for entire dining experience as first point of contact for incoming guests
Education
BARTENDING LICENSE - BARTENDING
ATLANTA PROFESSIONAL BARTENDING SCHOOL
Bachelor of Business Marketing - Marketing Management And Research
GEORGIA STATE UNIVERSITY
Atlanta, GA12.2024
Skills
- Guest Satisfaction
- Menu Knowledge
- POS Transactions
- Inventory Records
- Customer Service
- Rapport
- Order Accuracy
- Delivery
Timeline
Bartender
Lemon Butter Seafood
05.2024 - Current
Bartender
MONTICELLO
05.2021 - 04.2024
BOTTLE GIRL
ESCOBAR
01.2019 - 01.2021
Server
Kuroshio Restaurant and Lounge
06.2015 - 11.2018
Bachelor of Business Marketing - Marketing Management And Research
GEORGIA STATE UNIVERSITY
BARTENDING LICENSE - BARTENDING
ATLANTA PROFESSIONAL BARTENDING SCHOOL
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