Natashia Ayers
Cartersville
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
18
18
years of professional experience
Work History
Customer Fulfillment Associate
Amazon
Cartersville
10.2024 - 03.2025
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Filled customer orders promptly and accurately while maintaining quality standards.
- Read orders to verify attributes and quantities of merchandise.
- Packaged fragile items with protective padding to prevent damages during shipments.
Store Manager
Dollar General
Cartersville
06.2016 - 08.2024
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Resolved customer complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Recruited, trained and supervised new employees.
Customer Service Manager
Lowes Home Improvment
Cartersville
01.2007 - 07.2016
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Explained benefits, features, and recommendations to maximize client retention.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
GED -
Woodland High School
Cartersville, GA.Skills
- Order fulfillment
- Inventory management
- Quality assurance
- Shipping and receiving
- Customer service
Timeline
Customer Fulfillment Associate
Amazon
10.2024 - 03.2025
Store Manager
Dollar General
06.2016 - 08.2024
Customer Service Manager
Lowes Home Improvment
01.2007 - 07.2016
GED -
Woodland High School