Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natesja King

McDonough

Summary

At Chick-fil-A, I excelled in creating memorable dining experiences, enhancing customer satisfaction through exceptional service and a positive demeanor. Skilled in multitasking and conflict resolution, I played a key role in training new staff and improving service quality. My efforts contributed significantly to a noticeable increase in guest return rates.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.

Professional in hospitality industry, bringing valuable experience and results-oriented mindset. Known for fostering team collaboration and adapting to changing needs. Skilled in conflict resolution and maintaining welcoming atmosphere, with strong focus on guest experience and operational efficiency.

Experienced with creating positive guest interactions and maintaining welcoming environment. Utilizes effective communication and problem-solving skills to handle guest inquiries and issues. Track record of ensuring high levels of customer satisfaction and seamless daily operations.

Overview

2
2
years of professional experience

Work History

Front of House Employee

Chick-fil-A
01.2023 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Increased guest return rate through personable interactions and genuine interest in their dining preferences.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
  • Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Completed milkshakes and ice cream desserts for customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Brewed coffee and tea and changed out drink station syrups.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.

Education

Associate of Applied Science - Business Management

Southern Crescent Technical College
Griffin, GA
05-2028

Skills

  • Strong work ethic and great customer service
  • Team player attitude
  • Positive demeanor
  • Multitasking and organization
  • Phone etiquette
  • Professional appearance
  • Attention to detail
  • Time management and clear communication
  • Food safety knowledge
  • Conflict resolution
  • Order taking
  • Menu memorization
  • Training and mentoring
  • Drive-thru operations

Timeline

Front of House Employee

Chick-fil-A
01.2023 - Current

Associate of Applied Science - Business Management

Southern Crescent Technical College
Natesja King