Nathan Castro
Atlanta
Summary
Highly motivated, reliable, ambitious, reasonable, and proactive with 4 years of experience with customer service, retail, and teamwork.
Proven ability to coordinate and manage a team of several people to get, perform and deliver various tasks and a line of production on time, to manage and handle administrative paperwork and keep a neat and organized work environment as much as possible to avoid any kind of inefficiency that would impact negatively on my workflow, and to deal with all kinds of in person and/or over the phone interactions.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Maaco Auto Body
411 Pike Blvd
01.2023 - Current
- Oversee execution of work standards and production quality.
- Ensure Technicians workflows are going smoothly and customer needs are prioritized.
- Prepares complete and accurate estimate of cost for labor and parts.
- Establishes follow-up time for all customers.
- Monitors the progress of each vehicle throughout the day, updating customers frequently.
- Explains all completed work and charges to customers.
- Greets customers promptly.
- Clearly reports all vehicle concerns as described by the customer and/or insurance adjuster.
- Forecast, target and track monthly sales, profit and expense objectives
- Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates.
- Have experience and ability with Microsoft 365 Office products.
- Send and reply emails, answer and make phone calls.
- Be able to multitask and work under pressure.
Apprentice Electrician
Inglett & Stubbs
5200 Riverview Rd SE
03.2021 - 01.2023
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Acquired valuable hands-on experience with various types of wiring systems by assisting experienced electricians in diverse installation projects.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Checked and performed electrical wiring through conduits and holes in walls and floors.
Lead Technician
Take 5 Oil Change
4375 Jimmy Lee Smith Pkwy
06.2020 - 03.2021
- Check in with customers before they leave the shop to make sure they had a great experience.
- Run the floor (making sure each employee is where they need to be, ensuring everything has been checked on each vehicle, and every customer is satisfied before they leave).
- Perform opening and closing procedures.
- Assist with counting and adjusting inventory.
- Responsible for training and developing their subordinates.
- Holding team members accountable.
- Drain motor oil, change oil filter, grease chassis fittings.
- Assist the customer in selecting oil type and other services.
- Process payment for services performed.
- Sell products and services, such as, air filter, cabin air filters, wiper blades, and coolant exchanges.
- Perform coolant exchanges and transmission drain & fill services.
- Maintain shop, office, and bathroom cleanliness
Education
High School Diploma -
North Paulding High School
Dallas, GA05.2020
Skills
- Money Handling
- Customer Service and Relations
- Administration and Reporting
- Team work and motivation
- Staff Supervision
- Task Delegation
- Sales Strategies
- Computer Skill
- Adaptability
- Multitask
- Work ethics and moral
- Communication
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Assistant Manager
Maaco Auto Body
01.2023 - Current
Apprentice Electrician
Inglett & Stubbs
03.2021 - 01.2023
Lead Technician
Take 5 Oil Change
06.2020 - 03.2021
High School Diploma -
North Paulding High School