Nathanaelle Paul
Lawrenceville
Summary
Experienced administrative and customer service professional with over 10 years of experience in healthcare and retail environments. Proven ability to coordinate office operations, manage patient services, support leadership teams, and deliver exceptional customer care. Strong communication, multitasking, and organizational skills with a high level of attention to detail. Proficient in Microsoft Office Suite and healthcare administrative systems.
Overview
14
14
years of professional experience
Work History
Office Coordinator
Orlando Health
Orlando
01.2018 - Current
- Coordinated daily office operations to ensure efficient workflow and patient satisfaction.
- Scheduled patient appointments, verified insurance coverage, and obtained prior authorizations.
- Managed patient check-in/check-out processes and maintained accurate electronic medical records.
- Assisted physicians and clinical staff with administrative support.
- Processed co-payments and maintained accurate financial records.
- Ensured compliance with HIPAA regulations and organizational policies.
- Handled high-volume phone lines and resolved patient inquiries professionally and efficiently.
- Trained and supported new administrative staff members.
Customer Care Representative
Faneuil Call Center
Orlando
06.2013 - 07.2016
- Handled incoming calls related to toll violations and SunPass accounts.
- Updated customer account information and processed payments.
- Resolved customer concerns and provided accurate information in a timely manner.
- Recommended services and features to increase customer satisfaction and retention.
Customer Service Associate
CVS
Orlando
02.2012 - 05.2014
- Operated cash register handling cash, checks, and credit transactions.
- Assisted customers with questions, concerns, and product information.
- Maintained compliance with company policies and procedures.
- Ensured confidentiality of customer and patient information.
Education
High School Diploma -
Dr. Philips High
Orlando, FLSkills
- Office Administration & Coordination
- Patient Scheduling & Registration
- Customer Service Excellence
- Insurance Verification & Authorizations
- Records Management & Confidentiality (HIPAA)
- Cash Handling & Payment Processing
- Team Collaboration
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
References
Reference proudly furnished upon request
Timeline
Office Coordinator
Orlando Health
01.2018 - Current
Customer Care Representative
Faneuil Call Center
06.2013 - 07.2016
Customer Service Associate
CVS
02.2012 - 05.2014
High School Diploma -
Dr. Philips High