Natiaya Taylor
Lumpkin
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Conduent
04.2024 - 04.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Captioning Assistant
Clear Captions
02.2023 - 03.2024
- Used keyboards by typing corrections and other words.
- Played a key role in maintaining company reputation by ensuring the delivery of error-free captions across all projects.
- Contributed to company growth by consistently delivering exceptional work on time and within budget constraints.
- Generated error-free transcripts with skilled capturing and proofreading.
Technical Support Specialist
Apple
10.2019 - 01.2023
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Call Center Operator
Hamilton Relay
10.2018 - 10.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Software Test Engineer
NCR
01.2015 - 01.2018
- Designed testing scenarios for usability testing.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Determined server operating limits by conducting weekly load tests.
- Conducted regression testing, analyzed results and submitted observations to development team.
Education
High School Diploma - Coursework in Computers, Powepoint and Mircosoft
Jordan Vocational High School
Columbus, GA05.2011
Skills
- Customer Service Support
- Computer Diagnostics
- Highly Professional
- Collaborative Team Player
- Resolving Problems and Incidents
- Microsoft Windows and Office
- Organizational Skills
- Hardware and Software Repair
- Time Management
- Remote Technical Support
- Call center experience
- Microsoft outlook
Timeline
Customer Service Representative
Conduent
04.2024 - 04.2025
Captioning Assistant
Clear Captions
02.2023 - 03.2024
Technical Support Specialist
Apple
10.2019 - 01.2023
Call Center Operator
Hamilton Relay
10.2018 - 10.2019
Software Test Engineer
NCR
01.2015 - 01.2018
High School Diploma - Coursework in Computers, Powepoint and Mircosoft
Jordan Vocational High School
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