Natnael Minyahil
Lilburn
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Team Lead
Walmart
Lilburn
05.2024 - Current
- Led team in daily operations and ensured smooth workflow.
- Trained new associates on company policies and procedures.
- Monitored performance metrics and provided feedback to team members.
- Trained and mentored new customer service representatives on company policies.
- Ensured compliance with company standards in all customer interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with inquiries about financial services and products.
- Processed money transfers accurately for diverse customers and transactions.
- Assisted clients with inquiries regarding services and transaction statuses.
- Verified customers' identities by collecting appropriate documentation.
- Educated customers on available money transfer services and products.
- Identified potential fraudulent activity and reported it promptly to management.
- Stayed up-to-date on marketplace trends and researched items in detail.
- Assisted with other administrative tasks as assigned.
- Prepared financial statements and reports for management review.
Customer Service Representative
Walmart
Lilburn
01.2023 - 05.2024
- Processed transactions accurately using point-of-sale systems to enhance efficiency.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Maintained accurate records of all transactions within computer systems.
- Collaborated with team members to uphold a clean and organized work environment.
- Utilized refund management software to efficiently track and manage transactions.
- Reviewed documentation for compliance with company policies to mitigate risks.
- Managed cash drawer, ensuring proper balances throughout shifts.
- Provided comprehensive product information to assist customers effectively.
Education
High School Diploma -
Parkview High School
Lilburn, GA05-2023
Skills
- Customer service
- Time management
- Attention to detail
- Problem solving
- Computer skills
- Multitasking
- Administrative functions
- Effective communication
- Critical thinking
- Decision-making
- Reliability
- Regulatory compliance
- Payment collection
- Data entry
Languages
Amharic
Native/ Bilingual
Timeline
Team Lead
Walmart
05.2024 - Current
Customer Service Representative
Walmart
01.2023 - 05.2024
High School Diploma -
Parkview High School
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