Navana Brown
Atlanta
Summary
Accomplished Office Supervisor with extensive experience in administrative support and operational management. Proven expertise in team leadership, process optimization, and conflict resolution, driving improvements in workflow efficiency and staff productivity. Successfully implemented policies that enhanced organizational procedures and compliance standards. Dedicated to promoting professional development within teams while ensuring high accuracy in all operations.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Big Lots
Atlanta
07.2022 - 01.2024
- Directed teams to sustain high efficiency.
- Recruited, interviewed and selected employees to fill vacant roles.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
Night Audit Manager
Marriott
Atlanta
05.2020 - 05.2022
- Managed completion of planned audits, reviewed records, and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
- Generated detailed reports of daily transactions for accounting purposes.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
Education
Business Management
Penn Foster Career School
Scranton, PA01-2022
Skills
- Team leadership
- Employee training
- Customer service
- Policy development
- Performance management
- Data analysis
Timeline
Customer Service Supervisor
Big Lots
07.2022 - 01.2024
Night Audit Manager
Marriott
05.2020 - 05.2022
Business Management
Penn Foster Career School
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