Naveen Challagunda
Atlanta,GA
Summary
Results-driven Senior Business Analyst with over 10 years of experience in banking, healthcare, and telecommunications, specializing in requirement elicitation, BRD/FRD documentation, and stakeholder management. Expertise includes As-Is/To-Be analysis, gap analysis, impact assessment, and business process modeling using UML/BPMN. Proficient in Agile, Scrum, SAFe, and Waterfall methodologies, contributing to sprint planning and backlog prioritization while ensuring regulatory compliance with AML, KYC, HIPAA, SOX, and financial reporting standards. Demonstrated ability in data analysis, SQL validation, API integrations (REST/SOAP), and driving process automation initiatives to enhance operational efficiency and system performance.
Overview
11
11
years of professional experience
Work History
Business Analyst
BNY Mellon
Atlanta
03.2025 - Current
- Drove business analysis initiatives supporting digital banking platforms, loan origination systems, and enterprise payments modernization programs.
- Translated complex regulatory mandates (AML, KYC, Basel, Dodd-Frank) into system-level functional enhancements and compliance workflows.
- Performed detailed credit risk and transaction flow analysis to improve fraud detection, underwriting, and reconciliation processes.
- Defined data mapping rules for high-volume financial transactions including ACH, Wire Transfers, and SWIFT messaging formats.
- Partnered with risk and compliance teams to design automated monitoring dashboards for suspicious activity tracking and regulatory reporting.
- Conducted impact analysis for core banking upgrades, ensuring minimal disruption to mission-critical financial operations.
- Collaborated with data teams to validate large-scale financial datasets used for portfolio analytics and regulatory submissions.
- Led cross-border payment integration initiatives aligning with global banking standards and treasury operations.
- Streamlined reporting workflows by identifying automation opportunities in reconciliation and audit preparation activities.
- Facilitated stakeholder alignment for high-risk change requests affecting customer accounts, lending systems, and treasury services.
- Provided functional leadership during production issue triage, ensuring root cause analysis and timely resolution of financial system defects.
- Supported enterprise transformation programs focused on enhancing customer digital experience and operational resilience.
Business analyst
Centene
St. Louis, MO
10.2023 - 02.2025
- Spearheaded business analysis activities for healthcare transformation initiatives focused on claims lifecycle management, provider data management, and member enrollment systems.
- Partnered with senior leadership and operational stakeholders to translate strategic healthcare initiatives into actionable functional requirements.
- Performed deep-dive analysis on claims adjudication workflows, reimbursement models, and revenue cycle processes to identify system enhancement opportunities.
- Defined data mapping rules and transformation logic for EDI transactions (834 – Enrollment, 835 – Remittance, 837 – Claims).
- Collaborated with data engineering teams to validate large healthcare datasets and ensure accuracy of eligibility, billing, and payment records.
- Supported integration initiatives between core healthcare platforms, third-party vendors, and regulatory reporting systems using API-based architecture.
- Ensured alignment with HIPAA standards and CMS regulatory requirements during system enhancements and releases.
- Facilitated backlog prioritization sessions and drove requirement clarity to minimize rework and scope creep.
- Led UAT cycles by coordinating business validation efforts, tracking defects, and ensuring successful sign-offs prior to production deployment.
- Conducted impact assessments for production incidents and change requests, supporting risk mitigation and compliance audits.
- Contributed to automation initiatives that streamlined manual claims review processes and improved operational throughput.
- Provided functional leadership across distributed onshore/offshore teams during multi-release program deliveries.
Business Analyst
CVS
Jersey City, NJ
05.2021 - 09.2023
- Conducted detailed As-Is / To-Be process analysis, gap analysis, and impact assessments to support digital transformation and system modernization initiatives.
- Authored and managed comprehensive BRD, FRD, FSD, User Stories, Use Cases, and Process Flow Diagrams ensuring clear functional and non-functional requirements.
- Worked closely with Product Owners and Scrum Masters in Agile/Scrum environments to prioritize backlogs and define detailed acceptance criteria.
- Facilitated cross-functional collaboration between business users, development teams, QA, data engineers, and third-party vendors.
- Performed complex data analysis using SQL and reporting tools to validate healthcare data, claims processing, inventory management, and financial transactions.
- Supported integration of enterprise systems including ERP, CRM, warehouse management, and third-party healthcare platforms.
- Ensured compliance with healthcare regulations such as HIPAA and internal governance standards.
- Developed and maintained Requirement Traceability Matrix (RTM) to ensure complete coverage through development, testing, and deployment phases.
- Led User Acceptance Testing (UAT) by preparing test scenarios, coordinating execution, and securing business sign-offs.
- Identified opportunities for process automation and operational efficiency improvements within supply chain and distribution workflows.
- Assisted in API integrations and EDI transactions between internal systems and external healthcare providers/vendors.
- Supported release management, change management processes, and post-production defect resolution.
- Coordinated with onshore and offshore teams to ensure timely and high-quality project delivery.
- Analyzed business requirements to enhance operational workflows and increase efficiency.
Business Analyst
Verizon
Charlotte, NC
01.2019 - 04.2021
- Led end-to-end requirement gathering sessions with business stakeholders, product owners, and technical teams across telecom domains including billing, provisioning, network operations, and customer experience platforms.
- Conducted detailed business process analysis (As-Is / To-Be), gap analysis, and impact assessments to support large-scale digital transformation initiatives.
- Authored and managed BRD, FRD, FSD, User Stories, Use Cases, and Process Flow Diagrams ensuring clarity and completeness of requirements.
- Facilitated Agile ceremonies including sprint planning, backlog refinement, PI planning, daily stand-ups, and retrospectives in a SAFe Agile environment.
- Worked closely with Product Owners to prioritize product backlogs and define acceptance criteria aligned with business goals.
- Coordinated cross-functional teams including development, QA, DevOps, and infrastructure teams to ensure successful delivery of telecom applications.
- Managed Requirement Traceability Matrix (RTM) to ensure full traceability from requirements through testing and deployment.
- Performed data analysis using SQL and reporting tools to validate business rules, customer usage patterns, and billing accuracy.
- Supported API integrations and system enhancements between CRM, billing systems, and third-party vendor applications.
- Led User Acceptance Testing (UAT) by preparing test scenarios, coordinating test execution, and obtaining stakeholder sign-offs.
- Identified process automation opportunities to improve operational efficiency and reduce manual interventions.
- Ensured compliance with telecom regulatory standards and enterprise governance policies.
- Provided post-production support, defect triage, and change management coordination.
- Collaborated with offshore/onshore teams to ensure seamless communication and timely project delivery.
- Developed detailed documentation for system enhancements, ensuring alignment with stakeholder expectations.
Business Analyst
Tritech
India
05.2015 - 08.2018
- Gathered, analyzed, and documented business requirements through stakeholder interviews, workshops, and JAD sessions.
- Prepared detailed Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and user stories for development teams.
- Acted as a liaison between business stakeholders and technical teams to ensure clear communication and requirement alignment.
- Conducted requirement gap analysis and feasibility studies to propose optimal business solutions.
- Created process flow diagrams, use case diagrams, and workflow documentation using tools like Visio and Lucidchart.
- Worked closely with UI/UX teams to define wireframes and screen mockups based on business needs.
- Managed requirement traceability matrix (RTM) to ensure complete coverage of business requirements during development and testing phases.
- Supported Agile ceremonies including sprint planning, backlog grooming, daily stand-ups, and retrospectives.
- Assisted QA teams in preparing test cases, validating functionality, and coordinating User Acceptance Testing (UAT).
- Identified process improvement opportunities to enhance operational efficiency and reduce redundancies.
- Coordinated with cross-functional teams to ensure the timely delivery of project milestones.
- Analyzed business data and generated reports/dashboards to support decision-making.
- Ensured compliance with organizational standards, policies, and industry best practices.
- Provided post-implementation support and gathered feedback for continuous improvement.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
K L University
Vijayawada05.2015
Skills
- Stakeholder engagement and analysis
- Methodologies: Agile, Scrum, SAFe, Waterfall, Sprint Planning, Backlog Grooming, PI Planning
- Process Modeling Tools: UML, BPMN, Process Flow Diagrams, Use Case Diagrams, Microsoft Visio, Lucidchart
- Data & Reporting: SQL, Data Validation, Data Mapping, Reporting & Dashboarding
- Testing & Validation: UAT Coordination, Test Case Review, Defect Tracking, Production Support, Root Cause Analysis
- Integration & APIs: REST APIs, SOAP Services, API-Based Architecture, System Integration, Third-Party Vendor Integrations
- Healthcare Domain: Claims Lifecycle, EDI (834, 835, 837), HIPAA Compliance, CMS Regulations, Provider Data Management, Revenue Cycle Management
- Banking & Finance Domain: AML, KYC, Basel, Dodd-Frank, ACH, Wire Transfers, SWIFT Messaging, Credit Risk Analysis, Regulatory Reporting
- Telecom Domain: Billing Systems, Provisioning, CRM Systems, Network Operations, Customer Experience Platforms
- Enterprise Systems: ERP, CRM, Loan Origination Systems, Core Banking Systems, Payment Gateways
- Compliance & Governance: SOX, Audit Support, Risk Assessment, Regulatory Compliance
- Collaboration Tools: JAD Sessions, Cross-functional Team Coordination, Onshore/Offshore Model
- User acceptance testing
Languages
English
Hindi
Timeline
Business Analyst
BNY Mellon
03.2025 - Current
Business analyst
Centene
10.2023 - 02.2025
Business Analyst
CVS
05.2021 - 09.2023
Business Analyst
Verizon
01.2019 - 04.2021
Business Analyst
Tritech
05.2015 - 08.2018
Bachelor of Science - Electrical, Electronics And Communications Engineering
K L University